Remote Service Operations Supervisor (On-Site as Needed)

Lumos Fiber; Louisville (KY); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

Bonus options

Paid time off

Job summary

Lumos is seeking a full-time Supervisor – Service Operations to lead on-site installation and troubleshooting crews, ensuring professional customer experiences in the Louisville market with remote duties and a company vehicle.

You’ll guide managers and supervisors, drive quality and safety compliance, manage timesheets and invoices, collaborate with leadership to optimize service delivery, and uphold Lumos’s servant-leadership values in a fast-paced telecom environment.

Qualifications

• 6+ years of Service Operations experience in telecommunications.
• Strong leadership and people management abilities.
• Excellent written and verbal communication skills.
• Ability to manage budgets, SLAs, and safety standards.
• Comfort with travel to service locations as required.
• Proven ability to drive process improvements and customer focus.

Responsibilities

• Supervises on-site installation and troubleshooting teams to meet service and quality objectives.
• Leads contractors and employees, ensuring alignment with budgets and SLAs.
• Prepares and presents service metric reports using Lumos’s leadership model.
• Guides managers in quality assurance, safety, training, and expense control.
• Performs field visits to assess customer experience and coordinate activities.
• Manages timesheets, contractor invoicing, and budget adherence.
• Ensures compliance with applicable codes, standards, and regulations.
• Supports budget adherence and service quality initiatives; drives continuous improvement.
• Collaborates with leadership to optimize service delivery and customer outcomes.

Job description

Lumos is seeking a full-time Supervisor – Service Operations to lead on-site installation and troubleshooting crews, ensuring professional customer experiences in the Louisville market with remote duties and a company vehicle.

You’ll guide managers and supervisors, drive quality and safety compliance, manage timesheets and invoices, collaborate with leadership to optimize service delivery, and uphold Lumos’s servant-leadership values in a fast-paced telecom environment.