Remote Senior Service Delivery Manager — Strategic Client Ops

Ensono; Houston (TX); Remote; USD 96,000 - 145,000; Full time

Benefits offered by this job

Unlimited Paid Days Off

Three health plan options

401k with company match

Education Reimbursement

Sabbatical leave

Flexible work schedule

Job summary

Ensono is seeking a Senior Service Delivery Manager to own end-to-end service delivery for complex, multi-service accounts across client environments. You will lead governance, performance reviews, incidents, risk management, and continuous improvement while partnering with client executives and delivery teams.

This role emphasizes strong ITIL practices, financial acumen, and the ability to translate service data into actionable business insights.

Qualifications

• Bachelor’s degree and at least seven years of related experience, or equivalent work experience, with demonstrated progression in service delivery management.

Responsibilities

• Own end-to-end service delivery for assigned complex, multi-service accounts, ensuring SLAs, SLOs, KPIs, and contractual commitments are met.
• Lead weekly operational reviews, MBRs, QBRs, and executive briefings; translate service data into clear business insights and recommendations.

Skills

ITIL service management

Stakeholder communication

Governance leadership

Financial acumen

Public speaking

Mentoring

AI tools usage

Risk management

Education

Bachelor's degree

Tools

ServiceNow

AI tools

Job description

Ensono is seeking a Senior Service Delivery Manager to own end-to-end service delivery for complex, multi-service accounts across client environments. You will lead governance, performance reviews, incidents, risk management, and continuous improvement while partnering with client executives and delivery teams.

This role emphasizes strong ITIL practices, financial acumen, and the ability to translate service data into actionable business insights.