Remote Senior Manager, Public Sector Customer Success

Trellix; Dover (DE); Remote; USD 150.000 - 210.000; Vollzeit

Benefits dieser Stelle

Retirement Plans

Medical, Dental and Vision Coverage

Paid Time Off

Paid Parental Leave

Support for Community Involvement

Zusammenfassung

Trellix is seeking a Senior Manager, Customer Success - U.S. Public Sector to lead a high‑performing team of 8 CSMs across FedCiv, DoD, IC and SLED/GHE. You will partner with Public Sector Sales, PS, Tech Support and executives to ensure retention, platform adoption and value realization for government missions.

Candidates need 8+ years in Customer Success or related roles, 3+ years of people leadership, and deep domain experience in the U.S. Public Sector; a security clearance is a plus.

Qualifikationen

• Bachelor’s degree or equivalent practical experience.
• 8+ years in Customer Success, Account Management, or Technical Consulting in enterprise SaaS or cybersecurity.
• 3+ years of direct people management experience.
• Deep expertise in the U.S. Public Sector (Fed Civilian, DoD, IC, or State & Local Government).

Aufgaben

• Lead, mentor, and coach a team of 8 Public Sector CSMs, fostering accountability, advocacy, and operational excellence.
• Own portfolio retention and expansion goals, impacting GRR and NRR.
• Drive operational cadence, CRM/Totango hygiene, and risk flagging across accounts.
• Collaborate with Sales, PS, Technical Support, and Product teams to align delivery with adoption goals.

Kenntnisse

People leadership

Cross-functional collaboration

Customer success operations

Governance awareness

Ausbildung

Bachelor’s degree in Business, Cybersecurity, Information Technology, or related field

Tools

Totango

Gainsight

Salesforce

Jobbeschreibung

Trellix is seeking a Senior Manager, Customer Success - U.S. Public Sector to lead a high‑performing team of 8 CSMs across FedCiv, DoD, IC and SLED/GHE. You will partner with Public Sector Sales, PS, Tech Support and executives to ensure retention, platform adoption and value realization for government missions.

Candidates need 8+ years in Customer Success or related roles, 3+ years of people leadership, and deep domain experience in the U.S. Public Sector; a security clearance is a plus.