Remote Senior Clinical Administrative Coordinator

Optum; United States; Remote; USD 28,000 - 50,000; Full time

Benefits offered by this job

Remote work

Comprehensive benefits package

Equity stock purchase plan

401k contribution

Incentive and recognition programs

Job summary

Optum Insight is seeking a Senior Clinical Administrative Coordinator to join the Practice Extend Team. This full-time, remote role supports patient and provider engagement and requires coordinating Comprehensive Medication Reviews with the Clinical Pharmacist and scheduling PCP appointments.

You will work with an interdisciplinary team to improve patient outcomes, handle administrative tasks, and communicate with offices while maintaining privacy and security. Training is provided.

Qualifications

• High School Diploma or GED required.
• Must be 18 years of age or older.
• 2+ years of experience working with medical terminology.
• 2+ years of Medical/Healthcare experience in a hospital, pharmacy, or physician's office providing clinical or administrative assistance.
• 1+ years of experience as a Pharmacy Tech (License required).
• Computer proficiency with data entry and Microsoft Outlook.
• Experience with direct messaging apps (Microsoft Teams, Webex, etc.).
• Ability to type and navigate a Windows-based environment simultaneously.
• Ability to work Monday – Friday on the stated shifts (EST).

Responsibilities

• Work with a Clinical Care Team to support patient and provider engagement.
• Engage high-risk patients telephonically to schedule appointments with the Clinical Care Team.
• Utilize multiple technology systems and outreach to provider offices and/or pharmacies as needed to capture pertinent information.
• Support patients by scheduling PCP appointments on their behalf.
• Prepare patient cases in workflow management platform for Care Team patient engagement.
• Facilitate exchange of clinical information between Care Team and provider offices to ensure identified patient concerns are addressed.
• Communicate with provider offices to problem-solve patient issues and/or facilitate communication between practice staff and Care Team.
• Notify Care Team of relevant information gathered during calls to patients that may affect their disease state or medication regimen.
• Develop strong relationships with provider offices participating with Practice Extend program by communicating patient needs.
• Build rapport and establish trusted relationships with patients via daily outbound and inbound calls.

Skills

Medical terminology

Healthcare experience

Pharmacy Tech

Data entry

Microsoft Outlook

Windows

Provider communication

Education

High School Diploma / GED

Pharmacy Tech License

Tools

Microsoft Teams

Webex

Job description

Optum Insight is seeking a Senior Clinical Administrative Coordinator to join the Practice Extend Team. This full-time, remote role supports patient and provider engagement and requires coordinating Comprehensive Medication Reviews with the Clinical Pharmacist and scheduling PCP appointments.

You will work with an interdisciplinary team to improve patient outcomes, handle administrative tasks, and communicate with offices while maintaining privacy and security. Training is provided.