Remote Senior Call Center Representative

Remote Jobs; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading customer service solutions provider is seeking a Customer Service Representative with a minimum of 5 years of call center experience. This remote position allows individuals to work from the comfort of their home. Responsibilities include answering incoming calls, preparing detailed reports, and training new team members. Strong written and verbal communication skills, along with proficiency in telephony and CRM tools, are essential. The role also offers opportunities for career advancement and a supportive work environment.

Benefits

Opportunity for career advancement

Comprehensive training and onboarding

Supportive work environment

Qualifications

• Minimum of 5 years of experience in a call center environment.
• Proven ability to multitask while simultaneously communicating and inputting data.
• Strong written and verbal communication skills required.

Responsibilities

• Answer and track incoming calls, ensuring efficient communication.
• Prepare and submit accurate, detailed reports in government systems.
• Train and onboard new Customer Service Representatives (CSRs).

Skills

Strong written and verbal communication skills

Ability to multitask while communicating

Experience handling sensitive information

Education

Associate's Degree

Tools

Telephony systems

CRM tools

Microsoft Office Suite

Job description

Employer Industry: Customer Service Solutions

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Work remotely while residing in Miami, FL, or nearby cities
• Supportive and collaborative work environment
• Engage in meaningful work that supports the operations of our clients
• Receive comprehensive training and onboarding for new team members

What to Expect (Job Responsibilities)

• Answer and track incoming calls, ensuring efficient communication
• Prepare and submit accurate, detailed reports in government systems
• Train and onboard new Customer Service Representatives (CSRs)
• Conduct database and open-source research to support operations
• Route and elevate calls appropriately to ensure timely resolution

What is Required (Qualifications)

• Minimum of 5 years of experience in a call center environment
• Associate's Degree
• Proven ability to multitask while simultaneously communicating and inputting data
• Strong written and verbal communication skills
• Proficiency with telephony systems, Customer Relationship Management (CRM) tools, and Microsoft Office Suite

How to Stand Out (Preferred Qualifications)

• Experience handling sensitive information in a professional setting
• Familiarity with government reporting systems

#CustomerService #RemoteWork #CareerOpportunity #TrainingProvided #MiamiJobs

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.