Remote Senior Account Associate - Commercial Lines

Insurance Office of America; Sanford (FL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays and vacation

Job summary

Insurance Office of America is seeking a Senior Account Associate for Commercial Lines. The role provides administrative and customer service support to the account team, working under the direction of an Account Manager or Producer to ensure quality standards and accurate policy management.

You will assist with renewals, endorsements, and client communications from a remote location in the Eastern/Central time zones.

Qualifications

• 3+ years of customer service experience in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; CISR designation preferred.

Responsibilities

• Lead day-to-day activities and workflow of team support and account staff.
• Track policy expirations and ensure renewals are processed on time.
• Handle endorsements, audits, cancellations, reinforcements, invoices, and certificates.
• Support new and renewal business, gather underwriting info, prepare submissions, bind coverage.
• Review contracts to ensure proper coverages are included.
• Monitor delinquent accounts and collect outstanding balances.

Skills

Customer service

Insurance brokerage knowledge

Analytical problem-solving

Communication & multitasking

Organization skills

Education

High School Diploma (or equivalent)

Active insurance license

CISR designation preferred

Tools

MS Office

Job description

Insurance Office of America is seeking a Senior Account Associate for Commercial Lines. The role provides administrative and customer service support to the account team, working under the direction of an Account Manager or Producer to ensure quality standards and accurate policy management.

You will assist with renewals, endorsements, and client communications from a remote location in the Eastern/Central time zones.