Remote Scheduling Specialist

Alignment Healthcare USA; United States; Remote; USD 21,000 - 30,000; Full time

Job summary

Alignment Health is a forward-thinking health care company focused on serving seniors and chronically ill patients. This role emphasizes expert knowledge of clinical programs, benefits, and scheduling for Health Assessments to resolve member inquiries.

The position requires strong communication, problem solving, and multilingual capacity where available. Join a team dedicated to improving senior care and member outcomes in a fast-paced environment.

Qualifications

• Minimum 1 year of call center experience helping members navigate access to care through Medicare Advantage or HMO.
• Strong communication and interpersonal skills with members, vendors, and teams.
• Ability to read and interpret documents and write routine reports.

Responsibilities

• Serve as a subject matter expert in clinical programs and benefits to resolve member inquiries.
• Conduct member outreach via phone or inbound calls, honoring language preferences; use interpreters as needed.
• Collaborate with partners to facilitate the member experience across departments.
• Identify members for care gaps, assess program eligibility, and connect to appropriate services.
• Document accurately in real-time and complete activity wrap-ups for outcomes reporting.
• Meet or exceed individual and team goals; submit timely activity reports.
• Provide customer service excellence and go above and beyond to ensure member satisfaction.
• Perform other duties as assigned.

Skills

Call center experience

Customer service

Communication skills

Bilingual ability

Education

High School Diploma or GED

College courses

Tools

Typing 40+ wpm

Job description

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.

Job Duties/Responsibilities

1. Serves as a "subject matter expert" in the clinical programs that our members may be eligible for. This includes being knowledgeable in procedures, scheduling for Health Assessments, protocols, benefits, services, and any other necessary information to resolve member issues and inquiries.
2. Conducts member outreach phone calls and/or receiving inbound phone calls within the department's goal timeframe; manage to the member's communication preferences as possible, which may include time of day, channel, and language; utilize interpreter service as needed.
3. Collaborates with our partners - including but not limited to other departments, Member Services, and Clinical Departments - to facilitate the member experience.
4. Identifies members targeted for care gaps and other campaigns, and connect members to programs or services when appropriate; analyze available programs, determine program eligibility, and connect member to appropriate provider or vendor
5. Responsible for real-time documentation and timely wrap-up to support outcomes reporting in all systems/applications as required; must enter member demographics and information with accuracy and attention to detail, i.e. feel responsibility for the quality of our organizational data
6. Responsible for meeting or exceeding individual and team goals, and for submitting activity reports in the format and frequency required
7. Excels in customer service and contributes to a culture of going "above and beyond" to ensure the highest level of member satisfaction.
8. Other duties as assigned.

Job Requirements

Experience

• Required: Minimum 1 year of call center experience helping members navigate access to care through Medicare Advantage or HMO, including referrals and authorizations.
• Preferred: Experience in Clinical setting in managing provider schedules. Experience helping members navigate their Medicare Advantage benefits including medical, prescription drug, and supplemental benefits. Call Center experience in welcome/onboarding, appointment scheduling, retention, sales, or other health care/health plan related programs; and/or inbound call center experience that indicates a higher level of problem-solving such as escalation or resolution

Education

• Required: High School Diploma or GED.
• Preferred: College courses

Specialized Skills

• Ability to communicate positively, professionally and effectively with others; provide leadership, teach and collaborate with others.
• Effective written and oral communication skills; ability to establish and maintain a constructive relationship with diverse members, management, employees and vendors;
• Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
• Mathematical Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Reasoning Skills: Ability to apply common sense understanding to carry out detailed, but un-involved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Computer Skills: Strong computer skills. typing 40+ words per minute.
• Problem-Solving Skills: Effective problem solving, organisational and time management skills and ability to work in a fast-paced environment.
• Preferred: Bilingual English/Spanish, or Vietnamese, Chinese (Mandarin), Korean

Licensure

• Required: None