Remote Scheduling Coordinator – Centralized Scheduling

Dental Care Alliance; Remote; USD 40,000 - 55,000; Full time

Job summary

A leading dental care provider is seeking a professional Scheduling Coordinator to enhance the patient experience and manage scheduling activities. The role requires a detail-oriented individual to handle inbound scheduling requests, collaborate with teams, and maintain patient information with high accuracy. Previous experience in scheduling or healthcare is preferred, along with strong communication skills and proficiency in various software tools. This position is remote-friendly and offers opportunities for professional growth.

Qualifications

• Ability to work independently in a remote environment.
• Strong organizational skills and adherence to established processes.
• Proficiency with computer systems and willingness to learn new technologies.

Responsibilities

• Respond to inbound patient communications via phone, text message, and email.
• Schedule, reschedule, and cancel appointments for patients.
• Ensure appointments are scheduled accurately using approved templates.
• Manage scheduling conversations escalated from AI-based scheduling tools.

Skills

Patient Service Orientation

Attention to Detail

Communication Skills

Technology Proficiency

Judgment and Decision Making

Time Management

Team Collaboration

Education

Previous experience in scheduling, call center, dental, or healthcare operations

Bilingual (English/Spanish) skills

Proficiency in Microsoft programs (Outlook, Teams, Excel, Word)

Tools

Denticon

RavePoint

Talkdesk

Job description

A leading dental care provider is seeking a professional Scheduling Coordinator to enhance the patient experience and manage scheduling activities. The role requires a detail-oriented individual to handle inbound scheduling requests, collaborate with teams, and maintain patient information with high accuracy. Previous experience in scheduling or healthcare is preferred, along with strong communication skills and proficiency in various software tools. This position is remote-friendly and offers opportunities for professional growth.