Remote Salesforce Ticketing & Data Quality Specialist

EVERSANA; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A prominent life sciences consulting firm is seeking a Commercial Technology Support Specialist to manage the Salesforce ticketing system. This remote position requires Salesforce experience, analytical skills, and excellent communication. The role entails providing Tier-1 support, maintaining data integrity, running reports, and collaborating with cross-functional teams to improve workflows. Ideal candidates are proactive, can manage priorities efficiently, and have a background in sales operations. This long-term contract offers growth and development opportunities.

Qualifications

• Experience working with Salesforce as a user or support resource.
• Strong analytical skills to identify patterns.
• Excellent communication skills with sales reps.

Responsibilities

• Manage Salesforce ticketing queue and provide Tier-1 support.
• Perform data updates and validations in Salesforce.
• Run reports to monitor ticket volume and trends.

Skills

Salesforce proficiency

Analytical skills

Customer service

Communication

Tools

Salesforce Service Cloud

Zendesk

ServiceNow

Job description

A prominent life sciences consulting firm is seeking a Commercial Technology Support Specialist to manage the Salesforce ticketing system. This remote position requires Salesforce experience, analytical skills, and excellent communication. The role entails providing Tier-1 support, maintaining data integrity, running reports, and collaborating with cross-functional teams to improve workflows. Ideal candidates are proactive, can manage priorities efficiently, and have a background in sales operations. This long-term contract offers growth and development opportunities.