Remote Salesforce Service Cloud Production Engineer

Cognizant; Providence (RI); Remote; USD 64,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid Holidays plus Paid Time Off

401(k) Plan and Contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant in the United States is seeking a Salesforce Production Support Engineer to ensure stability, performance, and continuous availability of the Salesforce Service Cloud production environment. You will collaborate with development teams, stakeholders, end users, and cross-functional tech teams to minimize disruption and deliver a seamless customer service experience.

The role focuses on incident triage (L2/L3), debugging across Apex, Flows, LWC and Aura, integrating REST/SOAP, monitoring

Qualifications

• 5+ years Salesforce production support experience in Service Cloud.
• Experience resolving L2/L3 incidents within SLAs.
• Debugging across Apex, Triggers, batch jobs, Flows, LWC, and Aura.
• Experience with Salesforce integrations (REST/SOAP) and external systems.
• Experience monitoring production environments, debug logs, governor limits, and batch jobs.
• Salesforce Administrator Certification.
• Salesforce Platform Developer I Certification.
• Experience supporting Service Cloud features like case management, queues, page layouts, permission sets.
• User administration, data management, reporting, and data quality.

Responsibilities

• Respond to, triage, and resolve L2/L3 production incidents impacting Salesforce Service Cloud.
• Troubleshoot issues across Apex, Flows, LWC, Aura, and integrations.
• Proactively monitor production health, governor limits, integration queues, and batch processes.
• Conduct root cause analysis for recurring incidents and implement permanent corrective actions.
• Support Service Cloud configuration, user administration, data management, release activities, and change management.

Skills

Salesforce Service Cloud

L2/L3 support

Apex debugging

LWC & Aura

REST APIs

Data management

Education

Salesforce Administrator Certification

Salesforce Platform Developer I (PD1)

Tools

Apex

Flows

LWC

Aura

REST APIs

SOAP APIs

Job description

Cognizant in the United States is seeking a Salesforce Production Support Engineer to ensure stability, performance, and continuous availability of the Salesforce Service Cloud production environment. You will collaborate with development teams, stakeholders, end users, and cross-functional tech teams to minimize disruption and deliver a seamless customer service experience.

The role focuses on incident triage (L2/L3), debugging across Apex, Flows, LWC and Aura, integrating REST/SOAP, monitoring