Remote Salesforce Production Support Engineer

Cognizant; Saint Paul (MN); Remote; USD 64,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid Holidays and PTO

401(k) Plan

Job summary

Cognizant is seeking a Salesforce Production Support Engineer to ensure stability, performance, and continuous availability of the Salesforce Service Cloud production environment. You will work with development teams, stakeholders, end users, and tech teams to minimize disruption and deliver seamless customer service.

Responsibilities include triaging incidents, debugging across Apex/LWC, monitoring health, and conducting root-cause analysis to improve reliability.

Qualifications

• 5+ years hands-on Salesforce experience with Service Cloud.
• Proven experience resolving L2/L3 incidents within SLAs.
• Strong debugging across Apex, Triggers, batch jobs, LWC, and Aura.
• Experience supporting Salesforce integrations via REST and SOAP APIs.
• Experience monitoring production environments and debug logs.
• Salesforce Administrator Certification.
• Salesforce Platform Developer I (PD1) Certification.
• Experience with Service Cloud configuration: case mgmt, queues, permission sets.
• User administration, data management, reporting, and data quality.

Responsibilities

• Respond to and resolve production incidents within SLAs.
• Troubleshoot across Apex, Flows, LWC, Aura and integrations.
• Monitor production health and identify performance risks.
• Conduct root cause analysis and permanent corrective actions.
• Support Service Cloud configuration, user administration, data management, release activities, and change processes.

Skills

Salesforce Service Cloud

Production support

Incident management

Apex & LWC debugging

REST/SOAP integrations

Release management

Data management

Education

Salesforce Administrator Certification

Salesforce Platform Developer I (PD1) Certification

Tools

REST APIs

SOAP APIs

Monitoring tools

Job description

Cognizant is seeking a Salesforce Production Support Engineer to ensure stability, performance, and continuous availability of the Salesforce Service Cloud production environment. You will work with development teams, stakeholders, end users, and tech teams to minimize disruption and deliver seamless customer service.

Responsibilities include triaging incidents, debugging across Apex/LWC, monitoring health, and conducting root-cause analysis to improve reliability.