Remote Safety Observer-DUHS Patient Attendant Safety Aide Float Pool

Duke University Health System; Durham (NC); On-site; USD 20,664,000 - 31,685,000; Part time

Job summary

Duke University Hospital in Durham, NC is seeking a Remote Safety Observer-Patient Attendant Safety Aide to provide real-time observation of patients via telehealth. You will work under supervision of a registered nurse and collaborate with bedside and virtual teams to maintain patient safety.

This role requires high school diploma, inpatient experience preferred, CPR/BLS, CPI preferred, and comfort with electronic health records.

Qualifications

• Requires completion of a high school diploma or equivalent.
• In-Patient Hospital experience preferred. Enrollment in nursing or medical programs strongly preferred.
• BLS certification must be maintained/completed by the end of new hire orientation. CPI certification strongly preferred.

Responsibilities

• Constant and direct observation of the patient virtually using approved telehealth technology.
• Virtually monitoring changes in the patient's physical, emotional, and mental condition.
• Communicate the status of the patient to bedside nursing team and virtual nursing team.
• Observing and reporting patients' behavioral changes.
• Document observation in electronic health record.
• Escalate unsafe events via alarm or redirections.
• Monitoring of patients in seclusion and/or restraint.
• Collaboration with bedside staff and virtual nursing staff on patient’s safety plan of care.

Skills

Telehealth technology

CPR/BLS

Patient safety

Education

High school diploma or equivalent

Tools

Electronic health record (EHR) systems

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

Remote Safety Observer-Patient Attendant Safety Aide

3-12 hour shifts per week

Location: 14 Moore Drive, Durham NC 27713

Job Description

Perform work under the supervision of a registered nurse, or virtual registered nurse, the remote safety observer will virtually maintain constant direct observation and visualization of the identified patient(s).

Duties And Responsibilities Of This Level

• Constant and direct observation of the patient virtually using approved telehealth technology.
• Virtually monitoring changes in the patient's physical, emotional, and mental condition.
• Communicate the status of the patient, including any changes, to bedside nursing team and virtual nursing team.
• Observing and reporting patients' behavioral changes.
• Document observation in electronic health record.
• Escalate unsafe events via alarm or redirections.
• Monitoring of patients in seclusion and/or restraint.
• Collaboration with bedside staff and virtual nursing staff on patient’s safety plan of care.
• Participate in review of activities and processes for work area; assist in implementing changes to effect continual improvement in services provided; comply with regulatory and legal requirements.
• Perform other related duties incidental to the work described herein.
• Find and order RSO carts if needed.
• Make assignments to each work station every shift.
• Take handoff from bedside nursing staff on what to observe and share with assigned RSO for viewing.
• Help bedside team with setting up carts, troubleshooting audio/video issues, and discontinuing carts.

Required Qualifications At This Level Education

Work requires completion of a high school diploma or equivalent.

Experience

In-Patient Hospital experience preferred. Enrollment in nursing or medical programs strongly preferred.

Degrees, Licensure, And/or Certification

Listing on the Nurse Aid Registry of North Carolina preferred.

If a hire does not meet this requirement, they must start the process to complete one of the requirements within 1 year of employment and complete within 2 years.

BLS certification must be maintained/completed by the end of new hire orientation, which typically takes place during the first week of employment.

CPI certification strongly preferred.

Knowledge, Skills, And Abilities

• Technology skills
• Understands basic first aid and CPR, and is capable of administering them if need be.
• Demonstrates a personal interest in the health and well-being of others.
• Is willing to place the needs of others first.
• Has the ability to work with minimal supervision.
• Is able to maintain patient confidentiality.
• Possesses good time management skills.
• Has good physical strength and stamina.
• Knowledge of special procedures that are applicable to work performed.
• Knowledge of procedures and techniques involved in administering routine treatments to patients.
• Knowledge of sanitation, personal hygiene, infection control, and basic health and safety precautions applicable to work in a health care environment.
• Knowledge of behavioral principles and individual responses to stressors.
• Ability to establish and maintain effective working relationships with patients and hospital staff.
• Ability to work with, express sensitivity and understanding, and secure the cooperation of patients, including maintaining sympathetic attitude towards patients.
• Ability to keep calm in stressful situations.
• Ability to maintain routine records and prepare reports.
• Ability to recognize patients in emergency states and seek appropriate assistance.
• Ability to maintain confidentiality and other patient rights.
• Ability to understand, follow and communicate/relate oral and written instructions and pertinent information accurately.
• Ability to apply proper body mechanics and safety. individuals in didactic or recreational groups

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas - an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.