Remote SaaS Data Platform Support Specialist

Measured; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

100% Remote

Measured for Good program

Award-winning technology

Job summary

Measured, the pioneer of incrementality-based media measurement, is seeking a Technical Customer Support Analyst to join our Customer Success team in the US.

You will be the first point of contact for customers, triaging issues, guiding platform use, and documenting knowledge to enable self-service and team efficiency. This role offers exposure to data platforms and marketing technology within a fast-paced SaaS environment, with fully remote work.

Qualifications

• 1–3 years of experience in B2B SaaS customer support or similar.
• Strong English written and spoken communication.
• Able to troubleshoot basic platform issues and navigate data platforms.
• Collaborative and proactive in documenting issues.
• Familiarity with ticketing systems.

Responsibilities

• Respond to customer inquiries via ticketing system, email, Slack, and chat.
• Triaging requests by severity, impact, and routing.
• Resolve common technical issues and guide product questions.
• Escalate complex issues to engineers with context.
• Maintain knowledge base and contribute to documentation.

Skills

Customer support

English communication

Problem-solving

Willingness to learn

Education

BA/BS preferred in business, communications, or related field

Tools

Zendesk

Intercom

Jira Service Desk

Freshdesk

Job description

Measured, the pioneer of incrementality-based media measurement, is seeking a Technical Customer Support Analyst to join our Customer Success team in the US.

You will be the first point of contact for customers, triaging issues, guiding platform use, and documenting knowledge to enable self-service and team efficiency. This role offers exposure to data platforms and marketing technology within a fast-paced SaaS environment, with fully remote work.