Remote RN Telephone Triage - PT Evenings/Weekends | Compact + MA, MN, NV, IL,NY, CA

Call 4 Health; South Dakota; A distancia; USD 70.000 - 90.000; Jornada completa

Descripción de la vacante

Call 4 Health is seeking an experienced Registered Nurse to join our 24-hour remote triage team. The RN will conduct phone and portal assessments, document encounters, and support providers across multiple states from a home office.

Qualified candidates hold an Associate's or Bachelor's in Nursing, 2–4 years of full-time RN experience (ER/urgent care or similar), a Compact licensure, and experience with two or more EHR systems.

Formación

• RN degree or higher and valid licensure.
• 2–4 years of full-time RN clinical experience (ER/urgent care or similar).
• Experience with telephone triage using electronic triage systems.
• Experience with two or more EHR platforms.
• Active, unencumbered Compact licensure (e-NCL).
• Willingness to obtain additional state licenses as needed.

Responsabilidades

• Respond to inbound/outbound calls for multi-state triage service.
• Use triage protocols to assess and triage patients.
• Document encounters accurately in client EHR systems.
• Provide clinical assessments via phone or patient portal.
• Support providers with administrative/clinical tasks and referrals.
• Coordinate prior authorizations and post-discharge follow-ups.
• Collaborate with hospitals, nursing homes, and agencies as needed.
• Participate in RPM programs and educate patients on chronic disease management.
• Screen and qualify patients for clinical trials and education.
• Take on extra duties to support team and outcomes.

Conocimientos

Telephone triage experience

Strong communication skills

Clinical decision-making

Team collaboration

Educación

Associate's or Bachelor's in Nursing

Herramientas

EHR platforms (2+ exposure)

HIPAA-compliant systems

Call center software

Descripción del empleo

Registered Nurse (RN) – Remote Triage / Compact License Required

Make a difference from home while supporting patients and providers nationwide.

We are seeking experienced Registered Nurses (RNs) to join our growing 24-hour medical call center as a Remote Triage Nurse. In this role, you’ll work collaboratively with providers to deliver timely, high-quality patient care through telephone triage, EHR management, and clinical support across multiple states.

This is an excellent opportunity for nurses who thrive in a fast-paced environment, enjoy clinical decision-making, and are looking for flexibility without sacrificing meaningful patient impact.

What You’ll Do

• Respond to inbound and outbound calls for a multi-state nurse triage service

• Utilize Schmitt-Thompson telephone triage protocols to assess and triage patients

• Document patient interactions accurately in client EHR systems and/or the Call 4 Health platform

• Provide clinical assessments via phone or patient portal based on established protocols

• Support providers with administrative and clinical tasks, including:

  • Medication refill requests per protocol

  • Provider notification of critical results

  • Post-discharge and post-operative follow-up coordination

• Facilitate referrals and assist with prior authorization requests requiring clinical input

• Collaborate with hospitals, nursing homes, funeral homes, and government agencies as needed

• Participate in Remote Patient Monitoring (RPM) programs, including:

  • Monitoring vital signs

  • Educating patients on chronic disease management (diabetes, hypertension, COPD)

• Screen and qualify patients for clinical trials and provide patient education

• Take on additional responsibilities to support team success and patient outcomes

What We’re Looking For

• Associate’s or Bachelor’s Degree in Nursing

• 2–4 years of full-time RN clinical experience, preferably in ER/Urgent Care, Adult, Pediatric, Ambulatory Care, or ICU

• Prior telephone triage experience using electronic triage systems

• Experience working with two or more EHR platforms

• Active, unencumbered e-NCL / Enhanced Nurse Licensure Compact license

• Willingness to obtain additional state licenses as requested

Skills That Set You Apart

• Strong teamwork and collaboration skills

• Ability to step into a leadership role when needed

• Excellent customer service, empathy, and communication skills

• High attention to detail and documentation accuracy

• Strong organization and time management skills

Work From Home Requirements

• Private, HIPAA-compliant home workspace

• Ability to sit for extended periods and use a headset

• Broadband internet access

• Ability to house company-issued equipment

• Participation in staff meetings via phone or video

Work Environment

• Fast-paced and collaborative

• Adaptable to change and able to manage stress effectively

• Occasional overtime or schedule adjustments as needed

Schedule:

Week 1:

• Thursday: 4 PM–12 AM

• Friday: 12 PM–8 PM

• Saturday: 11 AM–8 PM

Week 2:

• Thursday: 4 PM–12 AM

• Friday: 12 PM–8 PM

• Saturday: 11 AM–8 PM

• Sunday: 4 PM–8 PM

All shifts are listed in Eastern Time (ET).