Remote RN Telephone Triage - PT Evenings/Weekends | Compact + MA, MN, NV, IL,NY,CA

Call 4 Health; Madison (WI); Remote; USD 65,000 - 90,000; Full time

Job summary

Call 4 Health is seeking a experienced Registered Nurse (RN) for remote 24-hour nurse triage to support patients nationwide. You’ll utilize Schmitt-Thompson protocols, perform telephone triage, and document in client EHRs while collaborating with providers.

Ideal candidates have 2–4 years RN clinical experience (ER/urgent care, adult/pediatric/ICU), a compact license (e-NCL), and willingness to obtain additional state licenses.

Qualifications

• Associate's or Bachelor's Degree in Nursing.
• 2-4 years of full-time RN clinical experience in ER/Urgent Care/Adult/Pediatric/Ambulatory/ICU.
• Prior telephone triage experience using electronic triage systems.
• Experience with two or more EHR platforms.
• Active, unencumbered e-NCL / Enhanced Nurse Licensure Compact license.
• Willingness to obtain additional state licenses as requested.

Responsibilities

• Respond to inbound and outbound calls for a multi-state nurse triage service.
• Document patient interactions accurately in client EHR systems and/or the Call 4 Health platform.
• Provide clinical assessments via phone or patient portal based on established protocols.
• Support providers with administrative and clinical tasks, including medication refill requests per protocol.
• Facilitate referrals and assist with prior authorization requests requiring clinical input.
• Collaborate with hospitals, nursing homes, funeral homes, and government agencies as needed.
• Participate in Remote Patient Monitoring (RPM) programs, including monitoring vital signs and patient education.
• Screen and qualify patients for clinical trials and provide patient education.
• Take on additional responsibilities to support team success and patient outcomes.

Skills

RN experience

Telephone triage

EHR systems experience

HIPAA compliance

Teamwork

Education

Associate's or Bachelor's Degree in Nursing

Tools

EHR platforms

Telephone triage software

Job description

Registered Nurse (RN) - Remote Triage / Compact License Required Make a difference from home while supporting patients and providers nationwide.We are seeking experienced Registered Nurses (RNs) to join our growing 24-hour medical call center as a Remote Triage Nurse. In this role, you'll work collaboratively with providers to deliver timely, high-quality patient care through telephone triage, EHR management, and clinical support across multiple states.This is an excellent opportunity for nurses who thrive in a fast-paced environment, enjoy clinical decision-making, and are looking for flexibility without sacrificing meaningful patient impact.

What You'll Do

• Respond to inbound and outbound calls for a multi-state nurse triage service
• Utilize Schmitt-Thompson telephone triage protocols to assess and triage patients
• Document patient interactions accurately in client EHR systems and/or the Call 4 Health platform
• Provide clinical assessments via phone or patient portal based on established protocols
• Support providers with administrative and clinical tasks, including Medication refill requests per protocol, Provider notification of critical results, Post-discharge and post-operative follow-up coordination
• Facilitate referrals and assist with prior authorization requests requiring clinical input
• Collaborate with hospitals, nursing homes, funeral homes, and government agencies as needed
• Participate in Remote Patient Monitoring (RPM) programs, including Monitoring vital signs, Educating patients on chronic disease management (diabetes, hypertension, COPD)
• Screen and qualify patients for clinical trials and provide patient education
• Take on additional responsibilities to support team success and patient outcomes

What We're Looking For

• Associate's or Bachelor's Degree in Nursing
• 2-4 years of full-time RN clinical experience, preferably in ER/Urgent Care, Adult, Pediatric, Ambulatory Care, or ICU
• Prior telephone triage experience using electronic triage systems
• Experience working with two or more EHR platforms
• Active, unencumbered e-NCL / Enhanced Nurse Licensure Compact license
• Willingness to obtain additional state licenses as requested

Skills That Set You Apart

• Strong teamwork and collaboration skills
• Ability to step into a leadership role when needed
• Excellent customer service, empathy, and communication skills
• High attention to detail and documentation accuracy
• Strong organization and time management skills

Work From Home Requirements

• Private, HIPAA-compliant home workspace
• Ability to sit for extended periods and use a headset
• Broadband internet access
• Ability to house company-issued equipment
• Participation in staff meetings via phone or video

Work Environment

• Fast-paced and collaborative
• Adaptable to change and able to manage stress effectively
• Occasional overtime or schedule adjustments as needed

Schedule

Week 1:

• Thursday: 4 PM-12 AM
• Friday: 12 PM-8 PM
• Saturday: 11 AM-8 PM

Week 2:

• Thursday: 4 PM-12 AM
• Friday: 12 PM-8 PM
• Saturday: 11 AM-8 PM
• Sunday: 4 PM-8 PM

All shifts are listed in Eastern Time (ET).