Remote RN Telephone Triage - PT Days/Weekends | Compact + MA, MN, NV, IL, NY, CA

Call 4 Health; Iowa Center (IA); Remote; USD 70,000 - 100,000; Full time

Job summary

Call 4 Health is seeking experienced Registered Nurses to join our 24-hour remote triage call center. As a Remote Triage RN, you’ll assess patients by phone, document interactions in client EHRs, and support providers nationwide with clinical decision-making.

This role requires a Compact nursing license and US-state licensure flexibility. You’ll work with Schmitt-Thompson protocols, coordinate referrals, and participate in RPM-related monitoring while maintaining HIPAA-compliant home workspace.

Qualifications

• RN with 2+ years of full-time clinical experience.
• Experience in telephone triage preferred.
• Active, unencumbered nursing license with Compact license.

Responsibilities

• Answer inbound/outbound calls for a multi-state triage service.
• Apply Schmitt-Thompson protocols to assess and triage patients.
• Document patient interactions accurately in client EHR systems.
• Provide clinical assessments by phone or portal per protocol.
• Support providers with administrative/clinical tasks, including refills and critical results.
• Coordinate referrals and prior authorizations with clinical input.
• Collaborate with hospitals, nursing homes, and government agencies as needed.
• Participate in Remote Patient Monitoring (RPM) activities, including vital sign monitoring and patient education.
• Qualify patients for clinical trials and provide education.
• Take on duties to support team and patient outcomes.

Skills

RN clinical skills

Teamwork

Communication

Critical thinking

Education

Associate’s or Bachelor’s in Nursing

Tools

Schmitt-Thompson protocols

EHR platforms

Job description

Registered Nurse (RN) – Remote Triage / Compact License Required Make a difference from home while supporting patients and providers nationwide.

We are seeking experienced Registered Nurses (RNs) to join our growing 24-hour medical call center as a Remote Triage Nurse. In this role, you’ll work collaboratively with providers to deliver timely, high-quality patient care through telephone triage, EHR management, and clinical support across multiple states.

This is an excellent opportunity for nurses who thrive in a fast-paced environment, enjoy clinical decision-making, and are looking for flexibility without sacrificing meaningful patient impact.

What You’ll Do

• Respond to inbound and outbound calls for a multi-state nurse triage service
• Utilize Schmitt-Thompson telephone triage protocols to assess and triage patients
• Document patient interactions accurately in client EHR systems and/or the Call 4 Health platform
• Provide clinical assessments via phone or patient portal based on established protocols
• Support providers with administrative and clinical tasks, including:
  • Medication refill requests per protocol
  • Provider notification of critical results
  • Post-discharge and post-operative follow-up coordination
• Facilitate referrals and assist with prior authorization requests requiring clinical input
• Collaborate with hospitals, nursing homes, funeral homes, and government agencies as needed
• Participate in Remote Patient Monitoring (RPM) programs, including:
  • Monitoring vital signs
  • Educating patients on chronic disease management (diabetes, hypertension, COPD)
• Screen and qualify patients for clinical trials and provide patient education
• Take on additional responsibilities to support team success and patient outcomes

What We’re Looking For

• Associate’s or Bachelor’s Degree in Nursing
• 2–4 years of full-time RN clinical experience, preferably in ER/Urgent Care, Adult, Pediatric, Ambulatory Care, or ICU
• Prior telephone triage experience using electronic triage systems
• Experience working with two or more EHR platforms
• Active, unencumbered e-NCL / Enhanced Nurse Licensure Compact license
• Willingness to obtain additional state licenses as requested

Skills That Set You Apart

• Strong teamwork and collaboration skills
• Ability to step into a leadership role when needed
• Excellent customer service, empathy, and communication skills
• High attention to detail and documentation accuracy
• Strong organization and time management skills

Work From Home Requirements

• Private, HIPAA-compliant home workspace
• Ability to sit for extended periods and use a headset
• Broadband internet access
• Ability to house company-issued equipment
• Participation in staff meetings via phone or video

Work Environment

• Fast-paced and collaborative
• Adaptable to change and able to manage stress effectively
• Occasional overtime or schedule adjustments as needed

Schedule:

• Week 1:
  • Friday: 4 PM–8 PM
  • Saturday: 11 AM–4 PM
  • Sunday: 8 AM–4 PM
• Week 2:
  • Friday: 4 PM–8 PM
  • Saturday: 11 AM–8 PM
  • Sunday: 8 AM–4 PM

Important: Candidates must be available for Friday afternoon/evening and weekend shifts. Some scheduling flexibility may be considered.