Remote Refrigeration Tech Support Specialist

Parts Town; Toledo (OH); Remote; USD 30,000 - 42,000; Full time

Benefits offered by this job

Parts Town Pride – culture tour

Quarterly profit-sharing bonus

Remote work schedule

Team recognition programs

Volunteer opportunities

Monthly IT stipend

Casual dress code

On-demand pay options

Job summary

Parts Town is hiring an Inside Service Technician (Tech Wizard) to support end users and field technicians with technical help for warranty and non-warranty cold side foodservice equipment. After onboarding, you may pursue CFESA certifications to advance your credentials.

You will engage with a dynamic Technical Service team known for collaboration, problem solving, and a passion for best-in-class service. The position offers flexible hours, a strong benefits package, and opportunities for

Qualifications

• You have experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling).
• You’re an all-star communicator and are proficient in English (both written and verbal).
• You have a quality, high speed internet connection at home.
• You’re confident using a computer and navigating programs such as MS Word & Outlook.
• You’re passionate about troubleshooting and finding innovative solutions to difficult problems.
• You have the ability to multitask and thrive in a fast paced, team oriented atmosphere.
• You are available to work an 8 hour shift M-F between 7:00 AM - 7:00 PM (CST) / 8:00 AM - 8:00 PM (EST) with flexibility as needed.

Responsibilities

• Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner.
• Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day).
• Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues.
• Maintain all customer call information into a company database to better assist future inquiries.
• Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates.

Skills

Electrical repair

Gas appliance repair

Refrigeration

HVAC

Tools

MS Word

Outlook

Job description

Parts Town is hiring an Inside Service Technician (Tech Wizard) to support end users and field technicians with technical help for warranty and non-warranty cold side foodservice equipment. After onboarding, you may pursue CFESA certifications to advance your credentials.

You will engage with a dynamic Technical Service team known for collaboration, problem solving, and a passion for best-in-class service. The position offers flexible hours, a strong benefits package, and opportunities for