Remote Radiology Dispatcher – STAT & 3rd Shift

TridentCare; Carrollton (TX); On-site; USD 21,000 - 23,000; Full time

Job summary

TridentCare is seeking a Remote Dispatcher to support Radiology Techs in the field. You will coordinate study scheduling, dispatch field Technologists, and handle 90-130 daily calls with prompt communication and professionalism.

This role requires strong multitasking, excellent verbal and written communication, and the ability to work independently in a high-volume environment. 3rd shift hours are Thursday through Monday 10:00pm–6:30am EST.

Qualifications

• Ability to work independently and with a team.
• Solid communication skills (verbal, written, and listening).
• Solid problem solving and decision-making ability.
• Good organizational skills.
• Ability to execute and prioritize multiple tasks.
• Professional demeanor and appearance.
• Must be flexible and adaptable to change.
• Ability to build relationships (respect, trust, consensus) and motivate others.
• Knowledge of customer service strategies.
• Solid analytical skills.
• Ability to work independently in a high-volume environment.
• Knowledge of Medical Terminology a plus but not required.

Responsibilities

• Assign Technologists to the proper general area and facilities as noted on the schedule.
• Page Technologist for STAT, ASAP and PRIORITY homes.
• Voice mail Technologist for 4 hour and 2-hour STAT turnaround times.
• Communicate and report problems with house Supervisor and Field Supervisor.
• Inform clients of any delays of arrival and/or readings after 3-4 hours for regular cases.
• Must inform client of any delays after 1 hour for STAT cases.
• Must assist Technologist with a variety of daily needs (directions, case type, client info).
• Must be willing to cross-train into Customer Service role.
• Answer phones in a timely manner (within 3 rings)
• Flexible to assist with overflow orders (client orders)
• Must assign STAT cases within 10 minutes of appearing on screen.
• Must assign regular calls within 15 minutes of appearing on screen.
• Persistently dispatch all calls to Tech (page twice)
• Focus on assigned dispatch area but must be aware of activity in other areas.

Skills

Dispatch & Routing

Customer Service

Communication Skills

Teamwork

Problem Solving

Education

High school diploma or GED

Tools

Microsoft Office

Medical Terminology

Job description

TridentCare is seeking a Remote Dispatcher to support Radiology Techs in the field. You will coordinate study scheduling, dispatch field Technologists, and handle 90-130 daily calls with prompt communication and professionalism.

This role requires strong multitasking, excellent verbal and written communication, and the ability to work independently in a high-volume environment. 3rd shift hours are Thursday through Monday 10:00pm–6:30am EST.