Remote Property Claims Inspector & Settlements Expert

State Farm; Woodstock (IL); On-site; USD 64,965 - 99,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, vision coverage

Tuition assistance

401(k) with company match

Paid time off

Job summary

State Farm in Illinois seeks a Property Field Inspection Claim Specialist to handle residential and commercial claims, including high-value losses up to $500,000, with on-site inspections and thorough reporting.

You will collaborate with policyholders, agents, and other stakeholders, gather evidence, assess damages, and negotiate settlements while delivering exceptional customer service in a remote-field setup across multiple Illinois locations.

Qualifications

• Experience as a Property Field Inspection Claim Specialist in the insurance industry, specifically in property claims.
• Strong knowledge of property insurance policies, coverage, and claim handling practices
• Knowledge of both residential and commercial building construction
• Familiarity with local regulations and compliance requirements in your assigned territory
• Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders
• Proven effective communication skills to handle difficult/emotional conversations with a customer‑minded focus
• Proven ability to assess damages, estimate repair costs, and negotiate settlements
• Detail‑oriented with strong organizational and analytical skills
• Proficient in using claims management software and other relevant tools
• Physical agility: frequent lifting, carrying, climbing a ladder, navigating roofs, and crawling in tight spaces
• May be required to complete Rope and Harness Safety Training
• A valid driver's license is required

Responsibilities

• Conduct on-site inspections and assessments of property damages for both residential and commercial claims
• Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently
• May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions
• Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
• Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process
• Investigate and adjust both personal and commercial property claims with exposures up to $500,000
• Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations
• Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines

Skills

Property claims

Property policies

Building construction

Communication

Claims software

Physical agility

Driver's license

Safety training

Education

Bachelor's degree

Equivalent experience

Tools

Xactimate

XactContents

Job description

State Farm in Illinois seeks a Property Field Inspection Claim Specialist to handle residential and commercial claims, including high-value losses up to $500,000, with on-site inspections and thorough reporting.

You will collaborate with policyholders, agents, and other stakeholders, gather evidence, assess damages, and negotiate settlements while delivering exceptional customer service in a remote-field setup across multiple Illinois locations.