Remote Program Assistant, Online Degree Programs

University of San Diego; San Diego, Northern (CA, KY); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement contribution

On-campus Fitness Centers

Job summary

University of San Diego is seeking a Program Assistant in the Online Degree Programs division to provide administrative support for degree programs offered through PCE and partner schools. The role handles registrations by phone, online, and in person, processes documents, and supports CRM-related activities.

Remote arrangements will be considered. The position requires strong communication, multitasking, and organizational skills to assist students and staff across multiple channels and

Qualifications

• Requires High School diploma plus two years related experience. A bachelor’s degree is preferred; college education may substitute for experience at the rate of 2 years education = 1 year experience.
• At least 1 year of experience in customer service.
• Excellent written and oral communication skills.
• Demonstrated ability to handle multiple tasks.
• Excellent attention to detail.
• Excellent organizational skills.
• Excellent spelling and grammar skills.
• Demonstrated ability to use web-based student information and customer relationship management tools.

Responsibilities

• Answer a busy, multi-line telephone; take registrations for courses and other related items over the phone, the Internet and in person.
• Process registrations and manage mail and transcripts as needed.
• Support online degree programs and CRM-related tasks.
• Enroll students and assist onboarding each semester.
• Create statements, fee schedules, degree plans and enrollment letters on request.

Skills

Customer service

Communication

Organization

Attention to detail

Multitasking

CRM tools

Education

High School diploma or equivalent

Bachelor’s degree preferred

Tools

CRM systems

Microsoft Office

Spreadsheet software

Job description

University of San Diego is seeking a Program Assistant in the Online Degree Programs division to provide administrative support for degree programs offered through PCE and partner schools. The role handles registrations by phone, online, and in person, processes documents, and supports CRM-related activities.

Remote arrangements will be considered. The position requires strong communication, multitasking, and organizational skills to assist students and staff across multiple channels and