Remote Professional Services Lead: IT Deployments

Axon; United States; Remote; USD 53,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

RRSP match

Discretionary paid time off

Parental leave

Emotional & Mental Wellness support

ERGs

Job summary

Axon is seeking a Remote Professional Services Manager for Canada to guide deployments of Axon solutions and ensure successful, compliant implementations across client sites. You’ll coordinate with internal teams and clients to develop project documentation and drive post-sale activities, including knowledge transfer and training.

You’ll lead pre- and post-sales activities, manage documentation in Salesforce and Office 365, and maintain strong relationships with customers while ensuring

Qualifications

• Bachelor’s degree or higher in IT/Business or relevant professional experience (3+ years in IT Consultancy, Professional Services, Field Services or Sales Engineering)
• Educational background in computer science or engineering for technical PMs or equivalent experience
• Strong ability to troubleshoot and solve technical problems with troubleshooting methodologies
• Familiarity with remote & on-site hardware and software installation and configuration
• Experience consulting to meet customer needs
• Demonstrated ability to deliver demonstrations/training on software and hardware
• Proficiency in Microsoft Office Suite, Salesforce, Microsoft SharePoint, Microsoft Dynamics 365, Zoom, Teams and JIRA
• Experience managing multiple deployments and engaging internal/external customers
• Adaptable to product/process changes
• Ability to multitask and communicate across teams

Responsibilities

• Hold Technical Kick Off Calls with customers to ensure deployment readiness post sales
• Coordinate across internal functions and external vendors to develop project documentation including SOWs
• Generate deployment docs in Salesforce Work Orders and Office 365 for PMs and CS leaders
• Install, configure, troubleshoot and test Axon hardware and software (cloud/on-prem) at customer sites or remotely
• Provide technical training and demonstrations; customize materials
• Develop training plans/content for new Axon products and deployment types
• Ensure compliance with local laws, data protection and privacy; implement best practices
• Collaborate cross-functionally to align on customer requirements and project status
• Maintain deep product knowledge across Axon product suite

Skills

Troubleshooting

Remote & on-site installation

Customer consulting

Cross-functional collaboration

MS Office Suite

Salesforce

SharePoint

Dynamics 365

Zoom/Teams/JIRA

Multitasking

Education

Bachelor’s degree in IT/Business or related field

Engineering/CS background preferred

Tools

Microsoft Office Suite

Salesforce

SharePoint

Dynamics 365

Zoom

Teams

JIRA

Job description

Axon is seeking a Remote Professional Services Manager for Canada to guide deployments of Axon solutions and ensure successful, compliant implementations across client sites. You’ll coordinate with internal teams and clients to develop project documentation and drive post-sale activities, including knowledge transfer and training.

You’ll lead pre- and post-sales activities, manage documentation in Salesforce and Office 365, and maintain strong relationships with customers while ensuring