Remote Production Support Technician,

Carrington; Helena (MT); Remote; USD 85,000 - 95,000; Full time

Benefits offered by this job

Healthcare plans

Discretionary 401(k) match

Employee discounts

Educational reimbursement

Training programs

Referral bonuses

Community involvement

Job summary

Carrington Mortgage Holdings is seeking a Production Support Technician to analyze, troubleshoot, and document production issues. You will monitor nightly ETL processes, coordinate incident response with internal support staff, and log fixes in the Service Desk and SharePoint knowledge base.

The role requires MS SQL Server (2008+), SSIS, Windows Server, SFTP, and 1–2 years of IT support experience. Target pay range is $85,000–$95,000 yearly with overtime as needed and a comprehensive benefits

Qualifications

• Must be able to work Midnight to late morning shift.
• Overtime as needed, including additional days if necessary.
• Knowledge of MS SQL Server (2008+), SSIS, and SQL Server DBA basics.
• Experience with Windows Server, SFTP, and Microsoft Exchange.
• Knowledge of change management and IT process disciplines.
• 1–2 years’ IT departmental support or development experience.
• 1–2 years’ SSIS experience preferred.
• 1–2 years’ SQL Server DBA experience preferred.

Responsibilities

• Monitor nightly software data load processes using server tools and email.
• Analyze and troubleshoot nightly process errors with SSIS and SQL tools.
• Log incidents in the Service Desk and document fixes.
• Coordinate with internal tier 2 and vendor support for production issues.
• Document processes in Service Desk and SharePoint to build a knowledge base.
• Perform process development and enhancements.
• Analyze performance and tune ETL processes to improve efficiency.
• Monitor server health/off-hours performance (Citrix, E-Mail, FTP, storage, network).
• Demonstrate strong analytical, problem solving, and collaboration skills.
• Execute SQL queries as part of issue resolution.

Skills

Analytical skills

Problem solving

Collaboration

Technical skills

SQL Queries

Education

Technical diploma / Associate degree in IT

Tools

SSIS

Microsoft SQL Server

SharePoint

Windows Server

SFTP

Service Desk tools

Job description

What you’ll do:

The Production Support Technician will be responsible for providing production support . Analyzes, troubleshoots and documents issues and processes. Communicates and coordinates incident response with other support staff as required. Performs all duties in accordance with all company guidelines and applicable federal, state and local regulations whereby the company operates.

The target pay range for this position is $85,000 to $95,000.

• Monitors nightly software data load processes using server management tools and email.

• Analyzes and troubleshoots nightly process errors and failure notices using server management and software development tools and other software utilities.

• Logs and assigns incidents in the Service Desk product, and records incident fixes and other incident analysis.

• Communicates with internal tier 2 support staff and outside vendor support staff as necessary to address production issues and coordinate efforts.

• Documents processes and production jobs in Service Desk, Sharepoint and elsewhere with a goal toward establishing a knowledge base for general understanding by all support staff.

• Performs process development work and process enhancements.

• Analyzes process performance, identifies process improvement opportunities and performs performance tuning on systems and processes to improve overall ETL performance.

• Monitors server health and performance during off hour periods including, but not limit to; Citrix, E-Mail, FTP, Storage Utilization, network uptime, security, and other performance/capacity metrics.

• Strong analytical, problem solving, collaboration and technical skills

• SQL Queries

• Ability to understand, remember, and apply oral and/or written instructions or other information

• Ability to understand, remember, and communicate routine, factual information

• Ability to understand complex problems and to collaborate and explore alternative solutions

• Ability to apply common sense in performing job

• Ability to make decisions that have moderate impact on the immediate work unit

• Ability to organize thoughts and ideas into understandable terminology

• Ability to add, subtract, multiply, divide and to record, balance, and check results for accuracy

• Ability to understand and follow basic instructions and guidelines

• Ability to compose letters, outlines, memoranda, and basic reports and/or to orally communicate technical information

• Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly

What you’ll need:

• Must be able to work Midnight to late morning shift.

• Must be able to work overtime as needed, including occasional additional days if necessary.

• Knowledge of enterprise solutions using Microsoft SQL Server (2008+), Microsoft Reporting Services or Microsoft Analysis Services

• Experience using enterprise ETL applications such as Microsoft SSIS

• Microsoft Windows Server (2008+)

• Knowledge of SFTP

• Microsoft Exchange (2010+)

• Knowledge of change management

• Technical or associates degree or similar certification or working towards completion of such.

• 1 - 2 years’ experience with IT departmental support or development

• 1 – 2 years’ experience with SQL Server Integration Tools (SSIS) preferred.

• 1 – 2 years’ experience with Microsoft SQL Server Database administration preferred.

• SQL Server and Windows Server certifications preferred

Our Company:

Carrington Mortgage Holdings is a holding company whose primary businesses include asset management, mortgages, real estate transactions and real estate logistics. Collectively, the businesses are vertically and horizontally integrated, and provide a broad range of real estate services encompassing nearly all aspects of single-family residential real estate transactions in the United States. Guided by a leadership team with a wealth of industry experience and guided by a consistent philosophy, Carrington maintains the necessary infrastructure to ensure stability and maximize value during any market cycle. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonhc.com .

What We Offer:

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.

• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.

• Customized training programs to help you advance your career.

• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.

• Educational Reimbursement.

• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

California Privacy Notice: https://oag.ca.gov/privacy/ccpa

Notice to all applicants: Carrington does not do interviews or make offers via text or chat

Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.