Remote Product Operations Lead

Lincoln Motor Company; Providence (RI); On-site; USD 87,000 - 166,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid parental leave

Vehicle discount program

Job summary

Ford Pro is seeking a Fleet Success professional to coordinate title and registration requests and onboard commercial fleet customers to our product services. You will help educate customers on new features and drive adoption across the Ford Pro ecosystem.

Key responsibilities include supporting sales, creating educational materials, and processing transactions while building strong dealer and fleet customer relationships.

Qualifications

• H.S. Diploma or equivalent.
• 4–5+ years experience with fleet management.
• 4–5+ years experience in U.S. title and registration work.
• Prior sales experience with dealers and/or commercial fleet customers.
• Strong interpersonal and communication skills, with the ability to build client relationships and collaborate with sales teams.
• Ability to identify business needs and communicate them to product teams.
• Self-starter in fast-paced, collaborative environments.
• Proficiency with Microsoft Excel.

Responsibilities

• Coordinate & Support Dealership / Customer Title & Registration requests.
• Support customer onboarding on assigned product services, including initial product setup and training.
• Provide monthly updates on new features or functionality of the product and educate customers on other Ford Pro products.
• Assist customers in maximizing value from products and services; monitor usage and training.
• Provide management with insights on how customers use the product and potential improvements.
• Escalate customer concerns and drive to resolution.
• Support sales in efforts to sell assigned product/service.
• Assist in developing sales & marketing materials for the product/service.
• Process title and registration transactions, vehicle moves, and ensure correct billing.

Skills

Interpersonal skills

Sales experience

Communication

Client relationship building

Self-starter

Problem solving

Microsoft Excel

Education

HS Diploma or equivalent

Tools

Salesforce

Microsoft Dynamics CRM

Microsoft Office

Job description

Ford Pro is seeking a Fleet Success professional to coordinate title and registration requests and onboard commercial fleet customers to our product services. You will help educate customers on new features and drive adoption across the Ford Pro ecosystem.

Key responsibilities include supporting sales, creating educational materials, and processing transactions while building strong dealer and fleet customer relationships.