Remote Product Operations Analyst

Elevance Health, Inc.; Leawood (KS); A distancia; USD 85.000 - 120.000; Jornada completa

Descripción de la vacante

Elevance Health, Inc. is seeking a Product Operations Analyst for CareBridge Health, a Carelon member.

This fully remote role partners with Product, Engineering, Analytics, Learning & Development, Clinical Operations, and Customer Success to optimize processes that drive high-quality technology delivery and feature adoption. You will own systems and tools, support backlog grooming, release readiness, and cross-functional coordination, create and maintain product documentation, and monitor

Formación

• Requires a BA/BS and a minimum of 3 years of related business analysis experience, or any combination of education and experience that provides an equivalent background.
• 3–6 years of experience in product operations, product/program management, technical writing, or business operations within healthcare or technology.
• Proficiency with project and product management tools such as Jira, GitHub, Asana, or Smartsheet.
• Experience developing dashboards and reports using tools such as Metabase, Tableau, or SQL to support data-driven decisions.
• Strong organizational, analytical, and communication skills, with the ability to collaborate across teams and manage competing priorities.
• Experience with workflow mapping, process documentation, and end-user training materials.
• Familiarity with knowledge management and in-app education tools such as GitBook, Chameleon, or similar platforms.
• Experience supporting healthcare technology, preferably in value-based care, and working with third-party vendors or integrations.
• Ability to adapt and thrive in a fast-paced, evolving environment.

Responsabilidades

• Own the systems and tools that support day-to-day product development and delivery, including measuring product adoption and driving end-user awareness of new and existing functionality through our Product Analytics Suite (Freshpaint, Mixpanel, Chameleon).
• Support backlog grooming, release readiness, and delivery tracking by working closely with product managers and engineering leads.
• Help document and improve product operations processes, including intake, prioritization, release tracking, user suggestions, and change management.
• Coordinate cross-functional activities to keep product initiatives on track and ensure clear communication between teams.
• Create and maintain product documentation and help facilitate internal training and rollout coordination for new releases.
• Manage relationships with key product tool vendors, including contracts, licensing, renewals, and support escalations.

Conocimientos

Cross-functional collaboration

Data-driven decision making

Project management

Communication

Educación

BA/BS

Herramientas

Jira

GitHub

Asana

Smartsheet

Descripción del empleo

Elevance Health, Inc. is seeking a Product Operations Analyst for CareBridge Health, a Carelon member.

This fully remote role partners with Product, Engineering, Analytics, Learning & Development, Clinical Operations, and Customer Success to optimize processes that drive high-quality technology delivery and feature adoption. You will own systems and tools, support backlog grooming, release readiness, and cross-functional coordination, create and maintain product documentation, and monitor