Remote Prior Authorization Specialist

Arsenault; Houston (TX); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive health plans

Paid time off

Retirement savings

Corporate wellness

Educational assistance

Corporate discounts

Job summary

A national quality improvement organization is seeking a Remote Customer Service Representative to support their prior authorization process. This role involves handling customer inquiries, resolving issues while adhering to organizational policies, and maintaining a professional demeanor in a fast-paced call center environment. Ideal candidates have at least 2 years of customer service experience, a high school diploma, and knowledge of medical terminology. Bilingual candidates are preferred. Join us and make a meaningful impact on healthcare quality.

Qualifications

• 2+ years customer service/telephone experience in a similar call center environment.
• Medical terminology course(s) helpful.

Responsibilities

• Support the prior authorization process by answering incoming calls.
• Resolve customer questions, complaints, and requests.
• Initiate files by collecting and entering demographic information.

Skills

Medical terminology

Health insurance industry knowledge

Effective verbal communication

Bilingual Spanish-English

Effective listening skills

PC proficiency

Education

High School diploma or equivalent

Job description

A national quality improvement organization is seeking a Remote Customer Service Representative to support their prior authorization process. This role involves handling customer inquiries, resolving issues while adhering to organizational policies, and maintaining a professional demeanor in a fast-paced call center environment. Ideal candidates have at least 2 years of customer service experience, a high school diploma, and knowledge of medical terminology. Bilingual candidates are preferred. Join us and make a meaningful impact on healthcare quality.