Remote Pre-Sales Security Systems Engineer - Access Control & CCTV

Kastle Systems; Charlotte (NC); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading healthcare services provider is looking for a Customer Service Representative to provide phone support and resolve client issues. This remote position requires a High School Diploma and exceptional communication skills. Candidates should be punctual and complete mandatory training programs, including HIPAA courses. Join a supportive environment that prioritizes career advancement and client satisfaction.

Benefits

Opportunity for career advancement

Supportive work environment

Training provided

Qualifications

• Must be available and punctual for scheduled work shifts.
• Completion of HIPAA Privacy and Security training programs is required.

Responsibilities

• Provide phone coverage for incoming and outgoing calls.
• Acquire knowledge in PBM and mail order resources.
• Resolve customer service issues and pharmacy network problems.
• Assist with client orientation and business conferences.
• Perform office duties like copying and filing.

Skills

Exceptional phone and listening skills

Exceptional written and verbal communication skills

Education

High School Diploma or GED

Job description

Why consider this job opportunity

• Salary up to $(amount)
• Opportunity for career advancement and growth within the organization
• Work remotely anywhere within the continental U.S.
• Supportive and collaborative work environment
• Chance to make a positive impact on client satisfaction and member experience

What to Expect (Job Responsibilities)

• Provide phone coverage for incoming and outgoing calls, ensuring calls are directed to the appropriate staff members
• Acquire knowledge and proficiency in PBM and mail order resources to effectively assist members and clients
• Resolve customer service issues and pharmacy network problems to ensure client satisfaction
• Assist with on-site client orientation, health fairs, and business conferences
• Perform office duties such as copying, collating, mailings, filing, and credit cards

What is Required (Qualifications)

• Must be available and punctual for scheduled work shifts
• Minimum educational requirement: High School Diploma or GED
• Completion of mandatory training programs, including HIPAA Privacy Course and HIPAA Security Course
• Exceptional phone and listening skills
• Exceptional written and verbal communication skills

How to Stand Out (Preferred Qualifications)

• 0-2 years of experience as an Rx Technician or Customer Service Representative in a healthcare-related service

#HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided

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