Remote Post-Sales Solutions Engineer - Cybersecurity

UpGuard; Remote; USD 100,000 - 130,000; Full time

Job summary

A leading cybersecurity solutions provider is seeking a customer-facing technical professional in New Orleans to act as a key partner for Account Managers and Customer Success Managers. This remote role offers a competitive salary up to $130,000 per year, along with benefits like a monthly lifestyle subsidy, extensive paid time off, and career development support. Ideal candidates have at least 3 years of experience and a strong understanding of platforms like ServiceNow and SIEMs. A collaborative mindset and excellent communication skills are essential.

Benefits

Monthly lifestyle subsidy

6 weeks of paid time off

18 weeks of paid parental leave

Annual learning & development allowance

Qualifications

• 3+ years in a customer-facing technical role.
• Deep understanding of the cybersecurity and GRC landscape.
• Strong knowledge of REST APIs and customer guidance.

Responsibilities

• Act as the key technical partner for Account Managers and Customer Success Managers.
• Maintain expert-level understanding of the platform and architecture.
• Design and validate complex technical solutions.

Skills

Customer-facing technical role

Understanding of cybersecurity and GRC landscape

Knowledge of REST APIs

Strong communication skills

Structured problem-solving approach

Teamwork and collaboration

Tools

ServiceNow

SIEMs like Splunk

Job description

A leading cybersecurity solutions provider is seeking a customer-facing technical professional in New Orleans to act as a key partner for Account Managers and Customer Success Managers. This remote role offers a competitive salary up to $130,000 per year, along with benefits like a monthly lifestyle subsidy, extensive paid time off, and career development support. Ideal candidates have at least 3 years of experience and a strong understanding of platforms like ServiceNow and SIEMs. A collaborative mindset and excellent communication skills are essential.