Remote Pharmacy Operations Support Analyst

NuvemRx; Northern (KY); Hybride; USD 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Remote-first work environment

Flexible PTO

401(k) with match

Life and disability coverage

Employee Assistance Program

WFH stipend

Résumé du poste

NuvemRx is seeking a Remote TAC Operations Support Analyst to assist pharmacy customers with PioneerRx and operational workflows. You will investigate, troubleshoot, and resolve Tier 1 issues across prescription processing, billing, and inventory while communicating clearly with customers.

Role requires pharmacy experience and ability to work independently in a remote setting. Competitive compensation and benefits are offered, with a strong emphasis on integrity and service excellence.

Qualifications

• Minimum 2 years of pharmacy experience (retail, specialty, outpatient, or health system).
• Experience with prescription processing, third-party billing and adjudication, prior authorizations, inventory management, and pharmacy workflow.
• Experience with pharmacy management software.
• Strong customer service, communication, and analytical skills.
• Ability to manage multiple priorities and work independently in a remote environment.

Responsabilités

• Receive and manage inbound support requests via phone queue, email, and Salesforce.
• Investigate and resolve Tier 1 issues related to PioneerRx, prescription processing, billing, adjudication, inventory, and dispensing workflows.
• Escalate complex issues to higher tiers while maintaining ownership of customer communication.
• Educate pharmacy users on system functionality and workflow best practices.
• Document case activity, findings, and resolutions accurately in Salesforce.
• Identify recurring issues and contribute to knowledge base documentation and process improvements.
• Collaborate with Technical Support, Operations, Product, and Engineering on issue resolution.

Connaissances

Pharmacy experience

Prescription processing

Pharmacy management software

Customer service

Communication

Analytical skills

Independent remote work

Microsoft Office

Outils

PioneerRx

Salesforce

Microsoft Office

Description du poste

NuvemRx is seeking a Remote TAC Operations Support Analyst to assist pharmacy customers with PioneerRx and operational workflows. You will investigate, troubleshoot, and resolve Tier 1 issues across prescription processing, billing, and inventory while communicating clearly with customers.

Role requires pharmacy experience and ability to work independently in a remote setting. Competitive compensation and benefits are offered, with a strong emphasis on integrity and service excellence.