Remote Pharmacy Data Entry & Customer Support Tech

Job On Remote Online USA; Alaska; Hybrid; USD 34.440 - 44.083; Vollzeit

Benefits dieser Stelle

Wage increases after 3 months

20% employee discount

Referral bonuses of $500

Team-building events

Insurance eligibility from day one

Work from home opportunities

Zusammenfassung

A leading online pet pharmacy is seeking Customer Service Technicians to join their team. This role involves assisting pharmacists, interacting with customers through various communication methods, and ensuring accurate data entry. Candidates should possess strong customer service skills, interpersonal communication abilities, and proficiency in Microsoft Office. Opportunities for career growth and work-from-home flexibility after 90 days are available. Starting pay ranges from $25 to $32 an hour. The ideal candidate thrives in fast-paced environments and demonstrates strong attention to detail.

Qualifikationen

• Must be at least 18 years old.
• 1 year working in a customer focused environment.
• Ability to maintain confidentiality.

Aufgaben

• Assist pharmacists in the practice of pharmacy.
• Interact with customers via inbound calls and emails.
• Enter pet and drug information into the pharmacy system.

Kenntnisse

Customer service focus

Interpersonal skills

Critical thinking

Proficiency in Microsoft Office

Attention to detail

Ausbildung

High school education or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Jobbeschreibung

Job details
Salary
$25 - $32 an hour
Job Type
Full-time
Benefits
Pulled from the full job description
Employee discount
Health insurance
Referral program
Work from home
Full Job Description
Chewy is hiring with starting wages up to $25 - $32 an hour
Open Interviews with On-the-Spot Offers!

Chewy Recruiting Office
Monday - Friday | 9:00am - 5:00pm

Our Opportunity:
Chewy, Americas #1 Pet Pharmacy, is seeking Customer Service Technicians to join our amazing Pharmacy Customer Service team in Louisville, KY! We are looking for highly motivated individuals with an entrepreneurial spirit who desire to take on the challenge of pursuing a career in healthcare. Pharmacy experience is not required. Youll start learning our business from day one and be entrusted to serve as the voice of Chewy to our customers, business partners, and behind the scenes operations. We offer competitive benefits, personal and leadership development programs with rapid career growth potential, and many Team Member incentives.
Why youll love working here:
Safety, Health, and Culture are top priorities at Chewy Pharmacy with all our roles and locations. We offer the following benefits for our team members:
Opportunity for wage increases starting after 3-months of service
Climate-controlled environment
Employee 20% Discount Program at Chewy for all your pet needs
Referral Bonuses - $500 per referral
Team building events and company-sponsored luncheons
Career growth and promotion opportunities
Insurance eligibility on the 1st of the Month
Work from Home opportunities starting at 90 days!
What Youll Do:
Bring A Customer Comes First Mentality Every Day!
Assist pharmacists in the practice of pharmacy, in accordance with state, federal, and company policy
Interact with customers via inbound calls, outbound calls, emails, and other communication platforms
Make and receive inbound calls to veterinary offices to resolve customer discrepancies
Enter pet and drug information into our pharmacy system, ensuring information is entered correctly and efficiently
Adhere to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
Report immediately, prescription errors to leadership and/or a pharmacist on duty
Comply with all company policies and procedures
Create and maintain respectful relationships with coworkers
Complete special assignments and other tasks as assigned
Commit to learning and developing yourself to better Chewy as a whole!
Maintain a sense of ownership, be a self-starter, and have a strong attention to detail, especially when entering pharmacy orders
What Youll Need:
Must be at least 18 years old and have a high school education or equivalent and superior math and reading/comprehension skills
1 year working in a customer focused environment; preferably a contact center or pharmacy
Excellent interpersonal skills, oral and written communication skills
Proficiency with Microsoft Office products; specifically, Word, Excel, and Outlook
Critical thinking skills
Demonstrated ability to multi-task and perform well in a fast-paced and changing environment
Ability to adapt to ever changing customer demands
Flexibility to shift schedule and work overtime as needed by the pharmacy unit
Must bring proven ability to maintain confidentiality and secure sensitive information
Obtain and Maintain valid Registered Pharmacy Technician status as required by the State of Kentucky
Must be able to pass background check
Must have access to reliable transportation.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

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