Remote Payroll Operations Specialist

Intuit, Inc.; Detroit (MI); Remote; USD 34.000 - 45.000; Vollzeit

Zusammenfassung

Intuit, Inc. is seeking a Senior Payroll Tax Processor to resolve payroll tax issues across notices, amendments, and corrections. The role demands hands-on experience with W-2c and 941-X, multi-state compliance, and strong communication with agencies.

You will mentor peers and handle high-volume cases with independence. Qualified candidates have 2–3+ years in payroll tax, FPC/CPP preferred, and experience with payroll platforms and Salesforce.

Qualifikationen

• 2–3+ years of hands-on payroll tax experience focused on notice resolution, amended return prep, and payroll error correction across multiple states.
• Knowledge of IRS/state agency notice types and ability to read notices and determine resolutions.
• Experience resolving state and federal payroll tax notices independently, including balance-due notices and penalty assessments.
• Fundamental payroll tax regulations across federal/state levels; understand employee vs. employer tax responsibilities.
• Experience preparing amended Federal (941-X, W-2c) and State payroll tax returns across multiple states.
• Knowledge of FICA, FUTA, FITW, and payroll tax deposit schedules.
• Multi-state payroll tax expertise including SUI and local taxes.
• Proficiency with at least one payroll platform and Salesforce for case management.
• Excel/Google Sheets skills: VLOOKUP, pivots, reconciliation.
• Strong written and verbal communication with agencies.
• CPP/FPC credentials preferred; CPP pursued is a plus.

Aufgaben

• Execute full-cycle payroll tax case work for assigned accounts, ensuring accurate processing and compliant filings.
• Independently research and resolve complex notices, including balance-due and deposit discrepancies, from intake to closure.
• Prepare agency responses with documentation and submit by deadlines.
• Prepare amended returns (941-X, state equivalents) and own complex amendments.
• Support payroll correction workflows and document the audit trail.
• Manage personal WIP queue by SLA dates and maintain case documentation.
• Perform trend analysis to identify process or system deficiencies.
• Contribute to SOP and KB updates; share solutions with the team.
• Collaborate cross-functionally with Corrections, Amendments, Pay & File, and Tax Notice teams.

Kenntnisse

Payroll tax

Notice resolution

Amendments

W-2c

Form 941-X

Multi-state

Excel

Salesforce

Communication

Ausbildung

Bachelor's or Associate in Accounting/Finance

Tools

Payroll platform

Case management system

Jobbeschreibung

Come join Payroll Tax Operations (PTO) as a payroll tax professional responsible for the accurate and timely resolution of payroll tax issues across Notices, Corrections, Amendments, and Pay & File. The Senior Payroll Tax Processor is a core production contributor on the team operating with strong technical competence and meaningful independence across a high-volume case workload. We are looking for a detail-oriented, customer-focused payroll tax expert with real hands-on experience resolving tax notices, correcting payroll errors, and preparing amended returns, who is ready to serve as a mentor and role model for colleagues while continuing to grow their own technical depth.

About SelectTime

SelectTime employees provide virtual expert services directly to Intuit’s customers, working year-round with flexible hours and schedules. This role has a minimum of 20 hours per week with the option to flex up to 40 hours per week based on business need. As an hourly, non-exempt position, this role is eligible for overtime pay.

Responsibilities

• Execute full-cycle payroll tax case work for assigned accounts: process payroll runs accurately, audit pre- and post-payroll output, manage tax filings and payments, and maintain compliance across all active jurisdictions.
• Independently research and resolve complex State and Federal payroll tax notices, including balance-due notices, deposit discrepancies, SUI rate change notices, and account mismatch notices, owning each case from intake through confirmed closure.
• Prepare written agency responses with complete supporting documentation; submit within agency-required deadlines and confirm receipt.
• Prepare amended payroll tax returns (Form 941-X and state equivalents) independently on complex amendments while retaining ownership.
• Support payroll correction workflows: identify the source of a payroll error, quantify tax impact across affected quarters, document the correction audit trail, and see the resolution through to completion.
• Manage personal WIP queue with discipline: prioritize cases by SLA date, flag aging cases before they breach SLA, and maintain thorough case documentation from first touch to closure.
• Perform high-level trend analysis of customer data, system data, and agency correspondence to identify process or system deficiencies.
• Actively contribute to SOP and KB updates: flag outdated content, suggest revisions, and document solutions to previously unresolved issues.
• Participate in cross-functional collaboration with Corrections, Amendments, Pay & File, and Tax Notice teams; serve as a role model for TP1 staff and actively seek coaching and development from Staff Payroll Tax Processor and managers.

Qualifications

• 2–3+ years of hands-on payroll tax experience with a strong focus on notice resolution, amended return preparation, and payroll error correction across multiple states, not just general payroll administration.
• Working knowledge of IRS and state agency notice types; able to read a notice, identify the type, understand the agency's claim, and determine the appropriate resolution path.
• Demonstrated experience resolving State and Federal payroll tax notices independently, including balance-due notices, penalty assessments, SUI rate change notices, and deposit mismatch notices.
• Comprehensive knowledge of tax payment and filing regulations; solid understanding of the distinction between employee and employer tax responsibilities across federal and state jurisdictions.
• Hands-on experience preparing and approving amended Federal (Form 941-X, W-2c) and State payroll tax returns across all states, including jurisdictions with complex local requirements such as PA, OH, and more.
• Deep knowledge of federal payroll tax law: FICA, FUTA, FITW, employment tax deposit schedules, and associated penalty and interest structures.
• Multi-state payroll tax expertise: reciprocal agreements, resident and nonresident taxation, SUI account management, and local tax compliance across multiple jurisdictions.
• Proficiency with at least one payroll platform and comfort navigating case management systems such as Salesforce.
• Excel/Google Sheets skills required: VLOOKUP, pivot tables, and reconciliation auditing; able to trace a tax discrepancy through a spreadsheet independently.
• Strong written and verbal communication skills; able to interact professionally with state and federal tax agencies and document case activity clearly and completely.
• Associate's or Bachelor's degree in Accounting, Business, or Finance preferred; equivalent experience accepted.
• Fundamental Payroll Certification (FPC) required; CPP preferred for candidates with 4+ years of experience. Active pursuit of CPP is viewed favorably. CPP holders will be evaluated for accelerated development.
• Experience at a payroll service bureau, PEO, or multi-client payroll tax environment is a significant advantage.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is

California (Bay Area): $36.00 - $49.00

Southern California: $36.00 - $49.00

Colorado: $27.00 - $36.50

District of Columbia: $27.00 - $36.50

Hawaii: $28.50 - $38.50

Illinois: $27.00 - $36.50

Maine: $25.00 - $33.50

Maryland: $27.00 - $36.50

Massachusetts: $28.50 - $38.50

Minnesota: $25.00 - $33.50

New Jersey: $28.50 - $38.50

New York: $29.50 - $34.47

Ohio: $25.00 - $33.50

Vermont: $27.00 - $36.50

Virginia: $27.00 - $36.50

Washington: $28.50 - $38.50

This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.