Remote Patient Services Call Center Specialist

phsorg; United States; À distance; USD 23 000 - 38 000; Plein temps

Résumé du poste

Presbyterian Healthcare Services in Albuquerque, NM is hiring a Call Center Representative-Patient Services. This full-time, remote role is available to New Mexico residents and focuses on compassionate patient support via phone, messaging, and online portals to schedule appointments, coordinate referrals, and maintain accurate patient demographics.

You will handle inquiries with care, respond to calls routed through our systems, and log interactions to support quality metrics and program goals.

Qualifications

• High school/GED diploma.
• 1 year office/business experience.
• Call Center experience preferred.

Responsabilités

• Provide customer service for patients in regard to scheduling appointments, referrals, messaging, and maintaining patient demographics.
• Respond to calls via skill-based routing and maintain service quality.
• Record interactions in databases for data analysis and reporting.
• Coordinate meetings with customers or partners for training and reporting.
• Perform other functions as required.

Connaissances

Customer service

Call center experience

Formation

High school diploma or GED

Description du poste

Presbyterian Healthcare Services in Albuquerque, NM is hiring a Call Center Representative-Patient Services. This full-time, remote role is available to New Mexico residents and focuses on compassionate patient support via phone, messaging, and online portals to schedule appointments, coordinate referrals, and maintain accurate patient demographics.

You will handle inquiries with care, respond to calls routed through our systems, and log interactions to support quality metrics and program goals.