Remote Patient & Provider Support Specialist

Uptiv Health, Inc.; Clinton Charter Township (MI); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

401(k) Retirement Plan

Paid Sick Leave and PTO

Job summary

Uptiv Health, Inc. is hiring a Remote Patient and Provider Guide to support patient care coordination and communications. In this role you’ll be the first point of contact by phone and email, manage scheduling, onboarding, and all patient and provider communications.

You’ll document interactions in the EHR, collaborate with operations, and thrive in a remote, fast-paced environment. Requires 2+ years in clinical patient phone support and a strong customer service orientation; familiarity with

Qualifications

• 2+ years of clinical patient phone support experience in payer, hospital, digital health, clinic or revenue cycle environments.
• Strong customer service orientation with ability to relay detailed information clearly.
• Detailed familiarity with injection and infusion therapy.
• Solid understanding of clinical processes and protocols.

Responsibilities

• Serve as the first contact via phone, email, or text, addressing inquiries promptly and warmly.
• Own patient scheduling and onboarding, including initial scheduling and rescheduling.
• Manage all inbound/outbound patient and provider communications.
• Meticulously document all patient and provider communications in the system.

Skills

Clinical phone support

Customer service

Infusion therapy familiarity

Clinical processes

Tools

Electronic Health Records (EHR)

Job description

Uptiv Health, Inc. is hiring a Remote Patient and Provider Guide to support patient care coordination and communications. In this role you’ll be the first point of contact by phone and email, manage scheduling, onboarding, and all patient and provider communications.

You’ll document interactions in the EHR, collaborate with operations, and thrive in a remote, fast-paced environment. Requires 2+ years in clinical patient phone support and a strong customer service orientation; familiarity with