Remote Patient Collections Specialist

Vital Care Infusion Services; Philadelphia (Philadelphia County); On-site; USD 54,242,000 - 67,140,000; Full time

Benefits offered by this job

Health plan

PTO & holidays

Paternal leave

Volunteer days

Life insurance

Disability insurance

401(k) match

Tuition reimbursement

Employee assistance

Referral program

Career development

Job summary

Vital Care Infusion Services is seeking a remote Accounts Receivable Specialist to help franchises collect patient balances and optimize reimbursement. You will verify patient responsibilities, process payments, and establish payment plans while collaborating with locations and leadership.

The role requires familiarity with self-pay processes, strong communication, and strict confidentiality under HIPAA. This position supports the nationwide Vital Care network from within the United States.

Qualifications

• High school diploma or equivalent is required.
• Prior self-pay collections experience, preferably in infusion or medical settings.
• Excellent communication and confidentiality, HIPAA compliant.

Responsibilities

• Research accounts to determine correct self-pay balances.
• Review benefits verification and admission agreements to determine patient responsibilities.
• Process patient payments and set up payment arrangements.
• Identify accounts for write-offs or further collection actions.
• Educate patients about out-of-pocket expenses and PAP programs.
• Maintain clear financial communication with patients, caregivers, and franchisees.

Skills

Financial collections

Communication

Detail oriented

HIPAA compliance

MS Office

Pharmacy software

Education

High school diploma or equivalent

Infusion/medical setting experience

Job description

Vital Care Infusion Services is seeking a remote Accounts Receivable Specialist to help franchises collect patient balances and optimize reimbursement. You will verify patient responsibilities, process payments, and establish payment plans while collaborating with locations and leadership.

The role requires familiarity with self-pay processes, strong communication, and strict confidentiality under HIPAA. This position supports the nationwide Vital Care network from within the United States.