Remote Outbound Sales Representative

MCI; Fort Lee (NJ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Paid Training

Incentives & Rewards

Job summary

MCI is seeking a Customer Service Representative in Fort Lee, NJ, to provide exceptional service through inbound and outbound calls. You will engage with prospective customers, upsell services, and resolve issues while adhering to company policies.

The ideal candidate will have a high school diploma, excellent communication skills, and basic computer proficiency. MCI offers competitive pay, health benefits, and opportunities for career growth.

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately (20+ words a minute).
• Basic understanding of Windows operating system.
• Aptitude for problem-solving and negotiation.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Utilize training to accurately answer customer questions and sell appropriate products.
• Listen to customers and resolve issues as needed.
• Research systems to find missing information.
• Attend meetings and training to stay up to date.

Skills

Organizational skills

Communication skills

Customer service orientation

Conflict resolution

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is a leading Business Process Outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of our clients. In this role you will make outbound calls to prospective customers and upsell existing products and services while providing excellent customer service. With our industry‑leading training program you are sure to thrive and grow.

Key Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.
• Listen to customers, understand their needs, and resolve customer issues.
• Research systems to find missing information and coordinate with other departments to resolve issues as applicable.
• Utilize systems and technology to complete account management tasks.
• Accurately document and process customer orders in appropriate systems.
• Follow all required scripts, policies, and procedures.
• Comply with requirements surrounding confidential information and personal information.
• Escalate customer issues to the appropriate staff and managers for resolution as needed.
• Attend meetings and training and review all new training material to stay up to date on program knowledge, systems, and process changes.
• Adhere to all attendance and work schedule requirements.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Aptitude for conflict resolution, problem‑solving, and negotiation.
• Customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi‑task, stay focused, and self‑manage.
• Strong team orientation and customer focus.
• Ability to thrive in a fast‑paced environment where change and ambiguity prevail.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Preferred (Not Required)

• One (1) year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support in a contact center environment.
• State or Federal work experience.

Locations & Eligibility

• Must be authorized to work in the country where the job is based.

Program & Background Requirements

• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Compensation & Benefits

• Paid Time Off – Earn PTO and paid holidays.
• Incentives & Rewards – Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations.
• Health Benefits – Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days.
• Retirement Savings – Secure your future with retirement savings programs, where available.
• Disability Insurance – Short‑term disability coverage.
• Life Insurance – Access life insurance options.
• Supplemental Insurance – Accident and critical illness insurance.
• Career Growth – Significant advancement opportunities with a focus on internal promotions.
• Paid Training – Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment – Team‑oriented culture that fosters collaboration and engagement.
• Casual Dress Code – Comfortable while you work.

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person’s merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal‑opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.