Remote Outbound Call Center Agent

Paycom - ATS; Town of Texas (WI); Remote; USD 21,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Performance bonuses

Health insurance eligibility

Paid time off

Career advancement

Job summary

MDS Communications is seeking Call Center Representatives to support donor fundraising for reputable non-profits. You will work from home on scheduled shifts, using predictive dialing to reach multiple clients per day and engage donors with a scripted, friendly approach.

The role requires at least one year in outbound telemarketing or a solid long-term work record, plus a reliable wired internet connection and a quiet home office.

Qualifications

• One year or more outbound telemarketing experience or a stable long-term work history.
• Dedicated wired internet connection.
• A quiet place to work at home free from interruptions.
• Basic computer skills.
• Commitment to charitable and non-profit causes.
• Willingness to learn and adapt to scripts.

Responsibilities

• Receive in-depth training and join one of four client teams.
• Call 4–8 different clients per day using predictive dialing.
• Complete about 16–24 calls per hour with brief pauses between calls.
• Engage donors in a positive, script-guided interaction.
• Secure financial gifts and maintain fundraising metrics.

Skills

Outbound telemarketing

Reliable internet

Quiet home office

Basic computer skills

Job description

MDS Communications is looking to hire Call Center Representatives!Are you seeking a job with real purpose—where your efforts help people in need and support causes you care deeply about? As a Communication Specialist at MDS Communications, you won’t just make calls—you’ll make a difference.For over 33 years, the nation’s most respected non-profits have partnered with MDS Communications to lead impactful telephone fundraising programs and donor communications. With over 400 employees across 18 states, we’re one of the largest and most trusted names in the industry. Our clients include renowned charities like: Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope, Save the Children, the International Fellowship of Christians and Jews, The American Red Cross, and Christian ministries like Focus on the Family, Prison Fellowship, the Navigators and Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest standards of legal and ethical compliance.As an MDS Communication Specialist you will:Receive in-depth training.Be assigned to one of four MDS “Teams” that calls on behalf of a set of MDS clients.Call for 4-8 different clients over the course of an 8 hour day, using predictive dialing equipment. We typically handle about 16-24 completed calls per hour with an average of about 20 - 30 seconds between calls.Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner using a carefully crafted script that is approved by our clients.Secure financial gifts from donors and prospective donors on behalf of our clients.Maintain minimum fundraising and productivity metrics.Successful applicants will bring:1 year or more of successful outbound telemarketing experience or a strong general employment record with long term stabilityDedicated wired internet connectionA quiet place to work at home free from normal household interruptionsBasic computer skills.A commitment and enthusiasm to the charitable and non-profit causes we represent.A willingness to learn.PersistenceBenefits of joining MDS:$15-$16 per hour for 40 hours shifts (depending on schedule).Participation in our performance bonus program (MDS paid $635,000 in bonuses in 2024, equating to over $12,000 per week). Top performers consistently earn $8-$10+ in hourly bonus on top of the wages mentioned above.Paid break time.Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums.Paid time off.The opportunity to advance to management positions, Inbound Donor Services positions, as well as manage portfolios of $1k-$10k donors for our clients. MDS seeks to promote from within whenever possible.MDS Communications is a faith-based company rooted in Christian values. While we don’t require employees to share our beliefs, we do ask they respect our desire to be salt and light in a dark and desperate world —both through our work and how we treat one another. Because God loves redemption stories, we’re proud to be a recovery-friendly workplace. If you are sober and committed to extending your sobriety, we want to help you on that journey.