Remote Outbound Call Center Agent

Talentify; Kentucky; Remote; USD 21,000 - 22,000; Full time

Benefits offered by this job

Paid break time

Health insurance after 2 months

Paid time off

Advancement opportunities

Job summary

MDS Communications is seeking Call Center Representatives to support nonprofit fundraising programs. You will work on behalf of multiple clients, following scripted prompts to engage donors and secure contributions.

We provide in-depth training, a 40-hour work week, and the potential for bonuses. Eligible employees may receive health insurance after two months, paid breaks, and opportunities for advancement within the organization.

Qualifications

• 1 year or more of outbound telemarketing experience or a stable work history.
• Comfort with calling on behalf of multiple clients.
• Ability to follow scripts and maintain donor engagement.

Responsibilities

• Handle 4–8 different clients per day using predictive dialing.
• Engage donors in a positive, professional manner to secure gifts.
• Meet fundraising and productivity targets.
• Maintain accurate donor records and notes.

Skills

Outbound telemarketing

Customer service

Digital literacy

Tools

Dialer system

Job description

About this job

Overview

Salary Range:

$15.00 - $16.00 Hourly

Job Shift:

Any

Not Specified

Description

MDS Communications is looking to hire Call Center Representatives!

Are you seeking a job with real purpose—where your efforts help people in need and support causes you care deeply about? As a Communication Specialist at MDS Communications, you won’t just make calls—you’ll make a difference.

For over 33 years, the nation’s most respected non-profits have partnered with MDS Communications to lead impactful telephone fundraising programs and donor communications. With over 400 employees across 18 states, we’re one of the largest and most trusted names in the industry. Our clients include renowned charities like: Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope, Save the Children, the International Fellowship of Christians and Jews, The American Red Cross, and Christian ministries like Focus on the Family, Prison Fellowship, the Navigators and Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest standards of legal and ethical compliance.

As an MDS Communication Specialist you will:

• Receive in-depth training.
• Be assigned to one of four MDS “Teams” that calls on behalf of a set of MDS clients.
• Call for 4-8 different clients over the course of an 8 hour day, using predictive dialing equipment. We typically handle about 16-24 completed calls per hour with an average of about 20 - 30 seconds between calls.
• Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner using a carefully crafted script that is approved by our clients.
• Secure financial gifts from donors and prospective donors on behalf of our clients.
• Maintain minimum fundraising and productivity metrics.

Successful applicants will bring:

• 1 year or more of successful outbound telemarketing experience or a strong general employment record with long term stability
• Dedicated wired internet connection
• A quiet place to work at home free from normal household interruptions
• Basic computer skills.
• A commitment and enthusiasm to the charitable and non-profit causes we represent.
• A willingness to learn.
• Persistence

Benefits of joining MDS:

• $15-$16 per hour for 40 hours shifts (depending on schedule).
• Participation in our performance bonus program (MDS paid $635,000 in bonuses in 2024, equating to over $12,000 per week). Top performers consistently earn $8-$10+ in hourly bonus on top of the wages mentioned above.
• Paid break time.
• Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums.
• Paid time off.
• The opportunity to advance to management positions, Inbound Donor Services positions, as well as manage portfolios of $1k-$10k donors for our clients. MDS seeks to promote from within whenever possible.

MDS Communications is a faith-based company rooted in Christian values. While we don’t require employees to share our beliefs, we do ask they respect our desire to be salt and light in a dark and desperate world —both through our work and how we treat one another. Because God loves redemption stories, we’re proud to be a recovery-friendly workplace. If you are sober and committed to extending your sobriety, we want to help you on that journey.