Remote Operations Technician II - 24/7 Network Support

Lumen; Pierre (SD); Remote; USD 50,000 - 66,000; Full time

Job summary

Lumen seeks an Operations Technician II to support PSCC customers remotely from within the United States. You will handle complex network troubleshooting, maintenance, and rapid response in a 24/7 environment with swing and mid shifts, including evenings, nights, weekends, and holidays as required.

The role emphasizes strong communication with customers via tickets, phone, email and chat, and documentation of actions.

Qualifications

• Understanding of Optical DWDM Transport Equipment (Infinera, Alcatel/Nokia, Ciena 6500, Waveserver) is required.
• Experience supporting Dark Fiber and Wave products with Alarm Monitoring Systems (RFM, SolarWinds) is desirable.
• Associate degree or equivalent education and relevant experience; minimum 3+ years in the area or equivalent.
• May require technical certification.

Responsibilities

• Supports Network Operations Center and Repair activities for PSCC customers.
• Resolves complex network problems involving network hardware, fiber, colo space and power.
• Uses software and hardware tools to identify and diagnose network, hardware, and software problems; conducts complex monitoring, troubleshooting, and maintenance.
• Provides high quality communication to customers via Ticket System, Phone, Email, and IM/Chat; document all actions in the ticket system.

Skills

DWDM transport equipment

Dark Fiber monitoring

Shift availability

Education

Associate degree or equivalent

Tools

RFM

SolarWinds

Job description

Lumen seeks an Operations Technician II to support PSCC customers remotely from within the United States. You will handle complex network troubleshooting, maintenance, and rapid response in a 24/7 environment with swing and mid shifts, including evenings, nights, weekends, and holidays as required.

The role emphasizes strong communication with customers via tickets, phone, email and chat, and documentation of actions.