Remote Operations Supervisor

PharmaCentra, LLC; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

A leading contact center provider is seeking a Remote Operations Supervisor to manage daily contact center activities. The ideal candidate will have supervisory experience in a contact center, advanced skills in Microsoft applications, and the ability to work effectively from home. Key responsibilities include supervising employees and monitoring project performance.

Qualifications

• Must have three or more years of supervisory experience in a contact center environment.
• Requires advanced computer skills with Microsoft applications.
• Ability to work in a quiet home environment with high-speed internet is essential.

Responsibilities

• Supervise contact center employees to ensure productivity and quality.
• Monitor quality and performance of assigned projects.
• Assist in developing and administering training.

Skills

Supervisory experience

Advanced computer skills

Ability to learn multiple system applications

Education

High School Diploma or GED

Tools

Microsoft PowerPoint

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

A company is looking for a Remote Operations Supervisor to organize and direct daily activities of its contact center operations.

Key Responsibilities

• Supervise contact center employees to ensure productivity, quality, and timeliness of work
• Monitor quality and performance of assigned projects and departmental goals
• Assist in developing and administering training while participating in team meetings and discussions

Required Qualifications

• High School Diploma or GED
• Three or more years of supervisory experience in a contact center environment
• Advanced computer skills with Microsoft PowerPoint, Word, Excel, and Outlook
• Ability to learn multiple system applications with minimal direction
• Ability to work in a quiet and private work-from-home environment with high-speed internet