Remote Operations & Scheduling Coordinator

Cherry Assistant; United States; Remoto; USD 10.000 - 15.000; Tempo integral

Benefícios oferecidos por esta vaga

Competitive pay

Consistent hours

Fully remote

Collaboration with founders

Inclusive environment

Growth opportunities

Resumo da vaga

Cherry Assistant LLC is seeking a Sales Operations Assistant to support a home cleaning company. This fully remote role serves a United States client based in Charlotte, NC, and focuses on inbound leads, scheduling, dispatch, and day-to-day operations.

The ideal candidate is proactive, organized, tech-savvy, and an excellent English communicator who thrives in a fast-paced, service-driven environment. The role offers 40 hours/week aligned to US Eastern Time with onboarding and growth

Qualificações

• 2+ years in customer support, scheduling/dispatch, operations coordination, or virtual assistance for a service-based business.
• Excellent spoken and written English with clear, professional phone etiquette.
• Proven experience managing calendars/schedules and working within CRMs or booking systems.
• Strong problem-solving skills and composure when handling time-sensitive changes or customer issues.
• Ability to work US Eastern Time business hours and collaborate in a fully remote environment.

Responsabilidades

• Manage inbound calls, emails, and web inquiries; qualify leads and provide timely, professional customer support.
• Schedule, reschedule, and optimize cleaning appointments; dispatch teams and balance calendars to maximize efficiency.
• Coordinate with cleaners to confirm job details, handle day-of changes, and ensure on-time arrivals.
• Own daily operations tasks including CRM updates, job notes, payments follow-up, and customer feedback collection.
• Proactively resolve service issues and escalations with empathy and sound judgment.
• Support lead management and light sales follow-up, including quoting, sending proposals, and closing bookings.
• Assist with recruiting and onboarding cleaners (job postings, screening, interviews, documentation) as needed
• Track KPIs (lead response time, booking rate, customer satisfaction, schedule utilization) and prepare simple reports
• Create and maintain SOPs, checklists, and templates to improve consistency and efficiency
• Collaborate closely with the founders to anticipate needs and continuously improve processes

Conhecimentos

Customer support

Scheduling

Dispatch

Operations coordination

Virtual assistance

English communication

Ferramentas

Google Workspace

Slack

CRM/Booking platforms

Descrição da vaga

We are hiring a Sales Operations Assistant for a home cleaning company in the residential cleaning industry. This is a full-time remote role for a United States (Charlotte, NC) based client. The role is focused on managing inbound leads and customer calls, scheduling and dispatch, cleaner coordination, and day-to-day operations support. The ideal candidate is proactive, highly organized, detail-oriented, tech-savvy, and an excellent English communicator who thrives in a fast-paced, service-driven environment.

Key Responsibilities

• Manage inbound calls, emails, and web inquiries; qualify leads and provide timely, professional customer support
• Schedule, reschedule, and optimize cleaning appointments; dispatch teams and balance calendars to maximize efficiency
• Coordinate with cleaners to confirm job details, handle day-of changes, and ensure on-time arrivals
• Own daily operations tasks including CRM updates, job notes, payments follow-up, and customer feedback collection
• Proactively resolve service issues and escalations with empathy and sound judgment
• Support lead management and light sales follow-up, including quoting, sending proposals, and closing bookings
• Assist with recruiting and onboarding cleaners (job postings, screening, interviews, documentation) as needed
• Track KPIs (lead response time, booking rate, customer satisfaction, schedule utilization) and prepare simple reports
• Create and maintain SOPs, checklists, and templates to improve consistency and efficiency
• Collaborate closely with the founders to anticipate needs and continuously improve processes

Required Qualifications

• 2+ years in customer support, scheduling/dispatch, operations coordination, or virtual assistance for a service-based business
• Excellent spoken and written English with clear, professional phone etiquette
• Proven experience managing calendars/schedules and working within CRMs or booking systems
• Strong problem-solving skills and composure when handling time-sensitive changes or customer issues
• Ability to work US Eastern Time business hours and collaborate in a fully remote environment

Preferred Qualifications

• Experience in residential cleaning, field service, or home services scheduling/dispatch
• Familiarity with booking and field service tools (e.g., BookingKoala, Launch27, Jobber, Housecall Pro)
• Exposure to basic recruiting and onboarding processes for field teams

Required Skills & Tools

• Google Workspace (Gmail, Calendar, Sheets/Docs) and Slack or similar collaboration tools
• VoIP/phone systems and texting platforms (e.g., RingCentral, Aircall) for call handling and follow-ups
• CRM or booking platforms for lead tracking, quoting, and job management

Schedule & Pay

• Full-Time position; 40 hours per week aligned to US Eastern Time (typical Mon–Fri, 9:00 AM–5:00 PM ET; occasional flexibility as needed)
• Fully remote role for a United States (Charlotte, NC) based client
• Pay ranges from ZAR 15,600 - ZAR 22,500 per/month (depending on experience and skill)
• Includes structured onboarding, training, and growth potential; performance-based incentives may be available

System Requirements

• Internet speed of at least 20 Mbps upload and download
• Computer with a 2.4 GHz processor or higher
• 8 GB of RAM or higher
• Windows 10 or newer, or Mac OS X 10.10 or newer
• HD 720p webcam
• Headset with microphone

Benefits

• Competitive pay rates
• Consistent hours and predictable workload
• Fully remote work with long-term potential
• Direct collaboration with the founders of a home cleaning company, making a real impact
• Supportive and inclusive work environment
• Opportunity to grow alongside a fast-growing residential cleaning company