Remote Operations Leader - Drive Service Excellence

One Call; Montgomery (AL); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Remote work

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Life insurance

Short/long-term disability

Job summary

One Call in the United States is seeking a Director of Operations to guide multiple teams within the operations center, set strategic direction, and drive high-quality service. You will coach supervisors, manage performance, and partner with internal functions to ensure service levels.

The role requires extensive leadership experience in service industries and a track record of process improvements. We offer remote-first work, generous time off, comprehensive benefits, and a commitment to

Qualifications

• Requires strong leadership and people management skills.
• Excellent communication and customer service abilities.
• Ability to lead large teams and drive process improvements.

Responsibilities

• Oversees one or more teams of Associates handling inquiries via phone/email.
• Ensures adherence to service levels and company policies.
• Provides coaching to supervisors and team leads and handles performance reviews.

Skills

Leadership

Customer service

Communication

Team management

Education

High school diploma or GED

Tools

MS Office

Job description

One Call in the United States is seeking a Director of Operations to guide multiple teams within the operations center, set strategic direction, and drive high-quality service. You will coach supervisors, manage performance, and partner with internal functions to ensure service levels.

The role requires extensive leadership experience in service industries and a track record of process improvements. We offer remote-first work, generous time off, comprehensive benefits, and a commitment to