Remote Operations Lead — Incident & Runbook Champion

Oliver Wyman; Rio Rancho (NM); Remote; USD 66,000 - 93,000; Full time

Job summary

Oliver Wyman in Rio Rancho, NM is seeking an Animator with 5 years of experience for a remote role focused on ownership and momentum. The position offers $66,000 to $93,000 per year and emphasizes solving problems and driving results.

You will operate from a Rio Rancho network and have mentorship with a fast track toward senior general roles, with opportunities to contribute to cross-functional collaboration.

Qualifications

• Excellent written and verbal communication skills.
• Emotional intelligence and resilience mindset.
• Strong analytical and problem-solving abilities.
• Remote teamwork skills.
• US work authorization without sponsorship.
• Willingness to build a Rio Rancho network.

Responsibilities

• Write the Cross-Functional Collaboration runbook for the next hire.
• Maintain Oliver Wyman's Rio Rancho site operations while improvements ship.
• Lead incidents until they're truly resolved.
• Address customer concerns with patience and outcomes focus.
• Keep records, systems, and shared files organized and up to date.
• Keep Teamwork pipeline humming without constant hand-holding.
• Close the loop on every Rio Rancho request you touch.
• Respond to internal and external requests promptly.

Skills

Communication skills

Emotional intelligence

Resilience

Analytical skills

Problem solving

Remote teamwork

US work authorization

Rio Rancho network

Job description

Oliver Wyman in Rio Rancho, NM is seeking an Animator with 5 years of experience for a remote role focused on ownership and momentum. The position offers $66,000 to $93,000 per year and emphasizes solving problems and driving results.

You will operate from a Rio Rancho network and have mentorship with a fast track toward senior general roles, with opportunities to contribute to cross-functional collaboration.