Remote OCCC Sales Supervisor

Rollins, Inc.; Town of Florida (NY); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Bonus potential

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with match

Employee stock purchase plan

Paid vacation

Holidays & sick time

Employee discounts

Tuition reimbursement

Scholarship awards

Training programs

Job summary

Rollins, Inc. seeks a Sales Supervisor for its remote Orkin Customer Contact Center. The role requires leading a high-energy, remote team across inbound sales, web sales, lost lead sales, customer service and billing/claims, with a flexible schedule including evenings, weekends, and holidays.

You’ll train, coach, and guide agents to deliver exceptional service while driving sales performance. The position offers competitive compensation, benefits, and opportunities for advancement within an

Qualifications

• High School/GED required.
• 2-4 years of supervisory/management experience in a sales call center.
• 2-4 years of experience leading a remote team.

Responsibilities

• Maintain knowledge of company policies and serve as a resource for employees for inquiries.
• Conduct regular team meetings to improve skills and communications.
• Coach and monitor calls to ensure compliance with selling techniques.
• Collaborate with other supervisors to ensure reliability and teamwork.
• Interview, hire, train, and counsel employees to meet HR objectives.
• Support growth of the Sales department through process improvements.
• Foster a satisfied and engaged workforce that meets performance plans.
• Recognize high performance to motivate agents to reach goals.

Skills

Interpersonal communication

Time management

Microsoft Office

Remote team leadership

Sales supervision

Education

High School/GED

Tools

CRM software

Job description

Overview

Are you self-motivated? Do you enjoy helping people? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in line with our team!

Are you self-motivated? Do you enjoy helping people? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in line with our team!

We are seeking a talented Sales Supervisor for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers.

You get the advantage of a highly persuasive pitch: top-notch protection from an iconic brand name and the industry leader with almost 125 years of experience. That’s backed by award-winning training that ensures the professionalism and expertise of all Orkin Pros

It’s a role that combines your competitive drive and your desire to be part of a talented team. You’ll have the ability to maximize your financial potential with high-performance sales skills and contribute to the overall success of the business. Not to mention, you’ll receive opportunities to volunteer and give back so that everyone has a safe place to live, work, and play. You will have the opportunity to work alongside a team that values safety, professionalism, empathy, integrity and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide.

With our training program, you’ll receive all the tools you need to succeed. Plus, if there’s one thing, we know at Orkin, it’s that pests keep coming back, and that makes our industry recession resistant.

Responsibilities

At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service, and termite billing/claims teams.

You will…

• Maintain a thorough knowledge of all company and departmental policies, practices, procedures, programs, and services to act as a resource for employees to answer routine and complex inquiries
• Conduct regular team meetings to improve skills, share best practices and deliver key communications.
• Conduct side by side coaching and call monitoring to ensure compliance with company selling techniques and strategies.
• Work directly with other supervisors to ensure reliability and teamwork for the department.
• Exercise consistent independent judgment and discretion in matters of significance.
• Achieve call center human resource objectives by interviewing, hiring, training, counseling, and disciplining employees, communicating job expectations, monitoring, appraising, and reviewing job contributions.
• Support the continued growth of the Sales department through continuous process improvement initiatives
• Maintain a work environment that fosters a satisfied and engaged workforce that achieves the budgeted performance plan
• Recognize excellent performance and behaviors at every opportunity to motivate call center agents to achieve their performance goals

We Offer…

• A Competitive Compensation package with bonus potential
• Comprehensive benefits package including medical, dental, vision & life Insurance
• 401(k) plan with company match,employee stock purchase plan
• Paid vacation, holidays, andsick time
• Employee discounts, tuition reimbursement, dependent scholarship awards
• Inclusive training programs as the industry leader

Why Orkin?

• Founded in 1901, Orkin Pest Control is a global residential and business service provider
• Consecutive years of improved earnings with over 2 million customers
• Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA
• Orkin’s National Contact Center is a high energy, fun and collaborative work environment with strong management

Are you ready to be an Orkin Pro?

Qualifications

What’s required

• High School/GED
• 2-4 years of supervisory/management level experience with supervising employees in a sales call center environment
• 2-4 years of experience leading a remote team
• We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law

Work From Home Requirements

• Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
• A workspace with adequate furnishings (e.g., a desk and chair) and lighting
• Minimum of 100 mbps download/50 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem (speed test must be completed via www.speedtest.net )

What You’ll Need

• Excellent interpersonal and communication skills
• Demonstrated ability to prioritize tasks and manage time efficiently
• Proficient in Microsoft Office
• Comfortable working in a high-volume role
• Basic computer skills in various software and web-based applications
• We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer