Remote Nurse: Evening/Night Care Coordination

Santa Barbara Cottage Hospital; United States; Hybrid; USD 34,000 - 55,000; Part time

Job summary

Eterna Primary Care is seeking a part-time Call Center Nurse/Agent to serve as the first point of contact for patients, families, SNFs, ALFs, hospitals, and pharmacies. The role involves handling high-volume calls, triage, documentation, and coordinating with medical staff.

This hybrid position combines onsite work at the support center with remote options. You will support care coordination, schedule follow-ups, and assist providers with referrals, medication requests, and hospital transitions.

Qualifications

• Associate degree or higher in nursing.
• Current and active Registered Nurse (RN) license with multi-state eligibility preferred.
• Current and active multi-state Licensed Practical Nurse (LPN) license.
• Experience in skilled nursing or post-acute care preferred.
• Familiarity with HIPAA guidelines and medical terminology.

Responsibilities

• Answer incoming calls in a professional, courteous, and compassionate manner.
• Place outbound calls to patients, family members, facilities, pharmacies, hospitals, and community partners.
• Verify caller identity following HIPAA guidelines.
• Document all telephone encounters accurately in the EMR or designated platform.
• Coordinate with medical staff to triage requests and ensure timely resolution of patient care needs.
• Escalate urgent clinical concerns immediately.
• Assist with appointments reminders and follow-up scheduling.

Skills

Interpersonal skills

Communication

Patient advocacy

Education

Associate degree or higher

RN license

LPN license

Job description

Eterna Primary Care is seeking a part-time Call Center Nurse/Agent to serve as the first point of contact for patients, families, SNFs, ALFs, hospitals, and pharmacies. The role involves handling high-volume calls, triage, documentation, and coordinating with medical staff.

This hybrid position combines onsite work at the support center with remote options. You will support care coordination, schedule follow-ups, and assist providers with referrals, medication requests, and hospital transitions.