Remote NLP & Customer Analytics ML Engineer

AIToolboard; Roswell (GA); On-site; USD 82,656 - 151,536; Full time

Job summary

AIToolboard is seeking a Machine Learning Engineer to build NLP-driven models for customer analytics in Roswell, GA. You will analyze call center transcripts, develop churn prediction and next-best-offer systems, and deploy models into production environments to boost retention and marketing performance.

You'll work with data from CRM, billing, and usage data, collaborating with data scientists, engineers, and business teams to translate insights into actionable strategies.

Qualifications

• Strong Python skills with Pandas for data manipulation.
• Hands-on NLP experience with unstructured text data.
• Experience deploying ML models to production environments.
• Experience with telemetry from customer data and experiments.

Responsibilities

• Analyze call center transcripts and unstructured text data using NLP.
• Develop and deploy ML models for churn, next best offer, and campaigns.
• Collaborate with analytics and business teams to translate insights into actions.
• Support A/B testing and campaign optimization.

Skills

Python

NLP

SQL

Pandas

Model deployment

Tools

TensorFlow

PyTorch

scikit-learn

Job description

AIToolboard is seeking a Machine Learning Engineer to build NLP-driven models for customer analytics in Roswell, GA. You will analyze call center transcripts, develop churn prediction and next-best-offer systems, and deploy models into production environments to boost retention and marketing performance.

You'll work with data from CRM, billing, and usage data, collaborating with data scientists, engineers, and business teams to translate insights into actionable strategies.