Remote Mortgage Servicing Specialist - Innovative & Precise

Naukri Mitra; United States; Remote; USD 49,000 - 60,000; Full time

Benefits offered by this job

Home office stipend

Access to digital libraries and skill‑

Job summary

Naukri Mitra is seeking a Remote Mortgage Loan Servicing Specialist to support borrowers in a fast-paced digital environment. You will manage day-to-day mortgage accounts, monitor payments and escrow, and help ensure accurate loan documentation while upholding regulatory standards.

The role emphasizes clear communication, documentation, and process improvements. This fully remote position offers flexibility and opportunities to influence servicing efficiency and borrower experience.

Qualifications

• Minimum 2 years in mortgage servicing or loan operations.
• Familiarity with servicing regulations such as RESPA, TILA, and CFPB.

Responsibilities

• Manage day-to-day operations of assigned mortgage accounts with precision and care.
• Monitor and process payments, escrow balances, interest adjustments, and loan payoffs.
• Investigate discrepancies and collaborate across teams to find innovative, fast solutions.
• Ensure timely disbursement of taxes and insurance premiums via escrow management.
• Respond to borrower inquiries via email or call with clarity, empathy, and confidence.
• Maintain documentation in servicing software and CRM tools.
• Educate borrowers on loan terms, amortization, and payment alternatives when needed.
• Follow federal and state regulations, lending policies, and internal servicing protocols.
• Assist with audits and quality control to ensure data aligns with guidelines.
• Identify opportunities for automation and tech-driven workflows.
• Contribute ideas that simplify servicing processes or enhance borrower experience.

Skills

Problem solving

Communication

Detail oriented

Tech savvy

Tools

Black Knight

MSP

Zoom

Slack

RingCentral

DocuSign

Adobe Acrobat

Excel

Google Sheets

Job description

Naukri Mitra is seeking a Remote Mortgage Loan Servicing Specialist to support borrowers in a fast-paced digital environment. You will manage day-to-day mortgage accounts, monitor payments and escrow, and help ensure accurate loan documentation while upholding regulatory standards.

The role emphasizes clear communication, documentation, and process improvements. This fully remote position offers flexibility and opportunities to influence servicing efficiency and borrower experience.