Remote Mortgage Sales Lead & Operations Manager

UMB Bank; Trenton (NJ); Remote; USD 68,000 - 100,000; Full time

Job summary

UMB’s mortgage team is seeking a Mortgage Sales Support Manager to lead a small LOAS team and partner with MLOs to drive loan production and exceptional customer experience. You will oversee the daily pipeline, ensure compliance, and leverage technology to improve efficiency.

In this remote role, you will train and mentor staff, manage referrals, and collaborate with mortgage leadership on origination activities.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 5+ years of mortgage banking or lending experience, preferably in Sales.
• S.A.F.E registration required at employment and maintained with the National Mortgage Licensing System (NMLS).

Responsibilities

• Train and supervise the LOAs for best execution in supporting the MLO with loan origination tasks through the entire loan process.
• Mentor LOAs in team-based support for internal partners and external customer communication.
• Assist MLOs to optimize performance through quality expectations and daily pipeline review.
• Onboard and train current and new sales associates on policy, LOS, and daily tasks.
• Be proficient in the credit bureau software to pull and reissue reports as needed.

Skills

Mortgage banking

Sales support

Team leadership

Customer service

Communication

Education

Bachelor's degree

Tools

Loan Operating System (LOS)

CRM system

Credit bureau software

Job description

UMB’s mortgage team is seeking a Mortgage Sales Support Manager to lead a small LOAS team and partner with MLOs to drive loan production and exceptional customer experience. You will oversee the daily pipeline, ensure compliance, and leverage technology to improve efficiency.

In this remote role, you will train and mentor staff, manage referrals, and collaborate with mortgage leadership on origination activities.