Remote MFP Technician

Pacific Office Automation Inc.; Seattle (WA); Remote; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k Match

FSA program

Job summary

Pacific Office Automation in the Northwest is hiring an On-Site Customer Tech Support to join our Remote MFP Support team at a local office in Oregon, Idaho, Washington or Utah. If you’re a problem solver who is detail‑oriented and capable of multi‑tasking, we want to talk to you; training is available for entry‑level candidates.

You’ll use software to remotely access client machines, troubleshoot copier and scanner networks, and work with sales, customers, and field techs to resolve issues.

Qualifications

• 0-2 years of experience with TCP/IP networking.
• Some computer knowledge and willingness to learn.
• Natural problem-solving ability and customer service focus.
• Excellent written and oral communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Use software to remotely access client computers to troubleshoot and diagnose network connectivity with multifunction devices.
• Communicate with customers via phone, email to gather information for troubleshooting.
• Collaborate with sales, customers, and field technicians to resolve network problems.

Skills

TCP/IP networking

Customer service

Written communication

Multitasking

Fast-paced environment adaptation

Tools

Windows 10

Job description

Career Opportunities with Pacific Office Automation

Careers At Pacific Office Automation

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Current job opportunities are posted here as they become available.

Pacific Office Automation is one of the largest independently‑owned document imaging and technology dealers in the nation. Since 1976, we have grown to 30+ branches located in ten western states. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you’ll find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long‑term employer. That means providing employees with the training and certification they need to keep up with the fast‑changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

We are seeking a On‑Site Customer Tech Support to join our Remote MFP Support team at a local office in Oregon, Idaho, Washington or Utah.

If you are a problem solver who is detail‑oriented and capable of multi‑tasking, we want to talk to you! We are looking for experienced technicians but are willing to train the right person for entry‑level roles too.

• Use software to remotely access client computers to remotely troubleshoot and diagnose our customer’s network connectivity with multi‑functional devices such as copiers and scanners.
• Communicate with customers via phone, email, etc. to gather information for troubleshooting.
• Work closely with sales representatives, customers, and field technicians to resolve network related problems.
• Be a part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success.

Qualifications

• 0-2 Years of experience working with TCP‑IP Networking
• Some computer knowledge mixed with a willingness and capability to learn.
• Natural problem‑solving ability combined with a passion for fantastic customer service.
• Excellent written and oral communication skills.
• Ability to work in a fast‑paced environment.

Preferred, but not required Qualifications:

• Knowledge of or experience working with networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred.
• Network+ or A+ Certifications a plus.
• Knowledge or hands‑on experience providing technical support to users using Windows 10 and server versions, MAC OS, and other mainstream applications preferred.

Compensation varies by location

to reflect differences in local labor markets, cost of living, and regional wage requirements. The applicable pay range will be based on the position's work location.

Compensation:

• Seattle Area: $21.30–$29.00/hour
• Tacoma & Bellingham Areas: $20.00–$27.00/hour
• Tri-Cities Area: $20.00–$25.00/hour
• Advancement and growth into leadership roles.
• Potential to advance to roles within other departments such as field networking, Managed IT services, unified communications, etc.
• Medical/Dental/Vision/Life insurance plans.
• Matched 401k.
• FSA program

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.