Remote Meetings & Events Registration Manager

American Heart Association; Dallas (TX); Hybrid; USD 70,000 - 80,000; Full time

Job summary

The American Heart Association in Dallas, TX, is seeking a Meetings & Events Manager, Registration, to plan, execute, and oversee registration for the International Stroke Conference and two specialty conferences.

This role partners with vendors and internal teams to ensure accurate pricing, data integrity, and smooth attendee experiences, with a potential home-based option. Requires a bachelor’s degree and 3+ years of registration management experience.

Qualifications

• Bachelor’s degree or equivalent experience in event management, hospitality, business administration, or a related field.
• Minimum of 3 years of experience managing conference or event registration, preferably in a nonprofit, association, or scientific meetings environment.
• Experience managing registration for multiple concurrent events or specialty conferences.
• Proficiency with event registration platforms (e.g., Maritz or similar systems).
• Strong organizational, analytical, and problem-solving skills. Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Excellent customer service, written, and verbal communication skills.

Responsibilities

• Working closely with the National Sr. Meetings & Events Lead, Registration, manage end-to-end registration operations for the International Stroke Conference and 2 specialty conferences, including pre-event setup, onsite execution, and post-event reconciliation.
• Work with the registration vendor and internal clients to configure the registration site, review pricing, policies, and data fields.
• Oversee registration vendor customer service and coordinate with the Customer Call Center for inquiries.
• Collaborate with conference planning, marketing, and communications teams on timelines and attendee communications.
• Coordinate with the vendor to process payments, refunds, discounts, and revenue reconciliation per policy.
• Develop and deliver registration reports and analytics on attendance, demographics, and post-event metrics.
• Plan onsite operations including staffing, training, workflows, badge production, and attendee materials.
• Identify opportunities to improve efficiency and document best practices.

Skills

Registration management

Vendor coordination

Customer service

Education

Bachelor's degree

Related field experience

Tools

Maritz

Job description

The American Heart Association in Dallas, TX, is seeking a Meetings & Events Manager, Registration, to plan, execute, and oversee registration for the International Stroke Conference and two specialty conferences.

This role partners with vendors and internal teams to ensure accurate pricing, data integrity, and smooth attendee experiences, with a potential home-based option. Requires a bachelor’s degree and 3+ years of registration management experience.