Remote Medicare Sales Specialist

Teleperformance USA; Wyoming (OH); Remote; USD 32,000 - 52,000; Full time

Job summary

Teleperformance USA is seeking a Healthcare Sales Specialist to manage outbound calls with Medicare-eligible customers, guiding them through plan options and ensuring a smooth transfer to a licensed sales agent.

This role emphasizes strong communication, service delivery in a fast-paced environment, weekend availability, and adherence to scripts while handling objections and closing conversions. No cold calling is implied as leads are qualified.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• You will be making outbound calls (from qualified Leads) to Medicare eligible customers who are interested in different plan options.
• You assist them in transferring to a licensed sales agent for their area.
• This is a "sales/conversion" account.
• Place outbound calls to Medicare eligible customers (from qualified Leads) who are interested in different plan options.
• Ask required questions in script (questions are required, script not verbatim).
• Utilize rebuttals to overcome caller objections.
• Be able to explain why this is beneficial for them during open enrollment.
• Meet transfer targets.
• Appropriately disposition each call.
• Weekend required.

Skills

Customer Service

Sales

Typing 25 wpm

Communication Skills

Problem Solving

Open-Mindedness

Education

High School Diploma

College degree

Job description

Teleperformance USA is seeking a Healthcare Sales Specialist to manage outbound calls with Medicare-eligible customers, guiding them through plan options and ensuring a smooth transfer to a licensed sales agent.

This role emphasizes strong communication, service delivery in a fast-paced environment, weekend availability, and adherence to scripts while handling objections and closing conversions. No cold calling is implied as leads are qualified.