Remote Medicare Pharmacy Customer Rep II

NTT DATA, Inc.; Lincoln (RI); Remote; USD 42,000 - 62,000; Full time

Job summary

NTT DATA provides enterprise-level technology and services, seeking a Customer Representative II, Pharmacy to support Medicare members, prescribers, and providers in Lincoln, Rhode Island. The role processes coverage-related requests through phone and fax, aligning with CMS timelines and Medicare guidelines.

This full-time, remote (Work at Home) position emphasizes accuracy, communication, and problem-solving in a regulated setting.

Responsibilities

• Process coverage-related requests across phone and fax channels.
• Ensure accurate case setup, review, outreach, documentation, and timely resolution.
• Adhere to Medicare guidelines, CMS-mandated timelines, and internal quality standards.
• Work in a fast-paced, regulated environment with professional verbal and written communication.

Job description

NTT DATA provides enterprise-level technology and services, seeking a Customer Representative II, Pharmacy to support Medicare members, prescribers, and providers in Lincoln, Rhode Island. The role processes coverage-related requests through phone and fax, aligning with CMS timelines and Medicare guidelines.

This full-time, remote (Work at Home) position emphasizes accuracy, communication, and problem-solving in a regulated setting.